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Make the BestBuy.com website a more interactive , educational experience.

Status: Acknowledged
by Trusted Contributor on ‎12-27-2011 10:52 PM

While Best Buy tries its best to go into detail on every product, I feel there is more that can be done to enhance the customer experience of using the site to get a better informed product purchase. First of all, my biggest pet peeve is the 360 degree product views. I feel these product views need to be way larger, and or the ability to point to an item and have the item magnified in a spot where you move your pointer at. 

 

Next  ... the education of a product, add more videos of actual people using the product talking about it, and how beneficial it can be for everyday usage and your lifestyle. The vendors can be a big help in a way in getting the videos you need. If there are official YouTube videos put out by the product manufacturer on how an item works or goes into details about it, link it to your site. 

 

Finally, add product manuals to your site, many manufacturers often release these in a PDF format, link them on your site to help customers in events they lost a manual for something. 

Status: Acknowledged
We do try to have all the listings on BestBuy.com be as informative as possible, and I believe our site has gotten even better in regards to this idea since this was posted.
Comments
by Senior Social Media Specialist Senior Social Media Specialist on ‎12-28-2011 11:11 AM
Status changed to: Tell Us More
I am personally of the mindset that the more information I have on a product I'm purchasing the better, and because of this I hear where you are coming from. I can say that my wife is the opposite, and would rather have short-and-too-the-point descriptions of the items she is purchasing. I can also say that when it comes to linking to a site that is under another companies control I can see some challenges this could present us. I would like to hear from others on this, and more specifically what features they would like to see added or subtracted from our website.
by Senior Social Media Specialist Senior Social Media Specialist on ‎09-20-2013 02:06 PM
Status changed to: Acknowledged
We do try to have all the listings on BestBuy.com be as informative as possible, and I believe our site has gotten even better in regards to this idea since this was posted.
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