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Make picking up BestBuy.com orders faster and easier.

Status: Tell Us More
by Shazam101 on ‎11-17-2016 08:41 PM

Picking up items takes too long mostly because of the long pick up code you assign. 

 

I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.

 

Think of the possibilties of this.  Your store can use it to identify the picked order and even the box its in.

Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).

 

I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.

 

 

 

 

Status: Tell Us More

Interesting idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-18-2016 05:42 PM
Status changed to: Tell Us More

Interesting idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

by FatherChesz
on ‎11-21-2016 09:15 AM

Definitely an idea for larger stores at the very least.  Generally my stores are smaller and can find an order with my last name so we don't run into this issue.

by Shazam101
on ‎11-21-2016 10:52 AM
I truly appreciate you reading this suggestion. For fun, buy something and pick it up at a store an hour away from you. Don't print, just walk in with your phone confirmation and watch what happens. You will hate it too. Thank you.
by Trusted Contributor
on ‎11-21-2016 12:25 PM

I would think the smart thing to do would be to print out your email confirmaiton and bring it with. I have never had an issue.  I have even just had them scan the bar code off my phone.

 

 

by Shazam101
on ‎11-21-2016 05:07 PM
The bar code? if it had one they would have done that. I buy 2 to 4 things a month for like 5 years and never has there been a bar code to scan or else I would not have made this topic! Are you all smoking things?
by Valued Contributor
on ‎11-24-2016 05:10 PM

Don't even have to do that really...they can look up your account info easily enough at customer service and see any orders. (I've done this before)

 

However, while scanners may be a tad expensive to buy for all stores I do think this would be a valid addition and could make life easier for both parties. I support this.

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