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0 Votes

In-store pick up

Status: Acknowledged
by dferreira2 on ‎08-04-2012 08:04 PM

Best Buy needs to find a way to allow second-party pick up of items at stores purchased through their web site.

 

I live in Hawaii, and my sons, and grandsons, all live in the eastern US. Like their dad/granddad all are techie/gamers. I like being able to purchase something and then tell them, "It's waiting for you at Best Buy. Go pick it up." The immediacy is great. However, many of the products I'd  most like to purchase are restricted from this convenience.

 

My middle son recently graduated from college. He had been wanting a new tablet, and I told him that I'd get him one as a graduation present. However, tablet computers are not available for pick up by second parties. The only way to purchase it and get it to him was to order on line and have it sent to his address.

 

To be blunt, as an Amazon Prime member, for on line purchases and delivery Best Buy cannot compete. When forced to purchase for delivery, I switch to Amazon, which I did for this purchase.

 

Best Buy's strength and market edge is that it's a click-and-mortar store with a physical presence. I will gladly pay a little extra for an item in order to have it available for immediate pick-up by my sons. But if I have to have it delivered, Best Buy is not my first thought.

 

My suggestion:

As a Best Buy Silver member, why not allow me to register certain people through my account, with name and address. Then,  when I make a purchase, I can designate a second-party to pick up the item from my pre-verified list. (Amazon does something similar with deliveries where I can keep a list of names and addresses of people I regularly send to and just select them as a recipient when I order an item.)

 

I fully understand the need for security when it comes to fungible items such as tablets and laptops, but there needs to be a way to fulfill the security requirement and still service the customer.

 

Cheers,

Dave

Status: Acknowledged
Thanks for the idea.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-06-2012 12:30 PM
Status changed to: Tell Us More
I have to admit I had no idea that certain items weren't eligible for Friends and Family pickup. Has anyone else found this limitation to be a problem?
by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-26-2014 03:46 PM
Status changed to: Acknowledged
Thanks for the idea.
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