Best Buy IdeaX

[#1]

I think Best Buy should have Gold Members, for those people that spend beyond what the silver program offers.  The silver program is great and I have been apart of it for a couple of years, it has awesome perks.  Gold Members should have better perks, like upgraded shipping on certain items, 35% more points for reward zone and receive frequent coupons and private shopping event experiences and at Christmas time, a separate line for check out for these members.   

[#2]

Just the fact that our best Reward Zone customers were branded Premiere Silver always made me wonder if this title was chosen with the intention of leaving Gold and Platinum available for future uses. I'm sure we are consistently reviewing our Reward Zone program to see how we can make it better for our customer, while at the same time making Business sense. I would like to hear from other Reward Zone members or employees what they think about this. Why make a distinction between Gold and Silver? Is there a need for an additional tier vs. just providing additional benefits with a Silver account? What should be the qualifications needed in order to achieve Gold status?

[#3]

I would think that if there were a Gold status created, customers who spend beyond the $2,500 tier can enjoy special benefits such as, more bonus points, a certain amount of items online that are order receive free express/expedited shipping any time of year, especially during the holiday season.  Maybe too, a bit extreme, but, have a separate line a the customer service counter for quicker check outs during the holiday season.  Gold members should have more of a variety of offers and promotions in the store and if they show their gold card, receive an automatic 5%-10% qualifying purchases.  It would be great to see this incorporated into a new tier status or if in fact put into the silver status if Best Buy doesn't want to create another tier for Reward Zone.

[#4]

I fully agree & support this

BB should promote the discounted prices that gold member receive to entice them. People should also be able to earn a higher tier in more than 1 way. Either have promos/incentives that can be reached by supporting other existing deals throughout the year & getting automatically upgraded & participate in a pre-determined number of promos that will again automatically upgrade them. There should be special checkouts available for higher tiered members & early & extended access to deals. Make people that reach these tiers feel so special that they'll spend money not to go back. You could also charge people a fee to recieve the same benefits since a huge purchase may be the difference in joining the program so if they're making one before being a member this will allow them the benefits from day 1. Loyality from day 1 will go along way & bring good word of mouth.

[#5]

Yes I agree again, I like how we are now getting free expedited shipping, now all we need to is implement a better gamers club offers for gold status members. Also, it would be nice to see more exclusive coupons sent daily through email to gold members, higher bonus points, higher than 25% and get free geek squad support for that year, involving free fixes and consultations on electronic equipment