BB has implemented a policy under the guise to combat fraud that works by tracking your returns via your drivers license. Through a third party service if you return too many items within a short period of time they will put a lock on any future returns/ exchanges for 90 days. Which means you would be stuck with your last purchase no matter what - even if is defective. BB managers are not able to override this lock under any circumstances. Both the BB manager and myself were taken by total surprise that this was the case. I think this policy will adversely impact customers future purchasing and result in less sales for BB. For myself, I will be buying from Amazon from now on.