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The item were not defective. I had been trying several Over the ear headphones and you just do not know they will feel unless you get a chance to try them for several hours and how they will sound unless you can listen to a variety of music. On my second return they locked me out.
@ Olyguy, Thanks for the clarification. You had stated this happens even if the purchase is defective, which I took to mean one of your purchases were defective. Thanks again for sharing, but there really is no exceptions made to this. Sorry for the disappointment.
I can relate to Olyguy. I have purchased both a $30 set and also a $140 set. Both sets were uncomfortable to me as I have a larger/weird head shape I guess. WHile I did not return mine yuo really only know after those long hours of gaming. Certain items should not be under this I believe. If the support team on here do not wish to pass it on I will be more than happy to contact constumer relations...
I think that BB should give the consumer the option of going back to BB or going to the manufacturer. Sometimes it is just not worth the hassle of going through the manufacturer, and it would be so much easier to go back to the store.
I usually buy at stores for the ease of returning something if necessary. It might be easier to purchase something online, but many times, when it comes to returns, it is a hassle if you cannot go directly to the store.
Thanks AWBrown I plan to forward a letter to also Corp HQ as well to at least see if they can allow store managers the ability to override special situations like headphone returns.
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