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Get rid of the 90 day return/exchange freeze policy

Status: Acknowledged
by Olyguy on ‎10-05-2013 05:17 AM
BB has implemented a policy under the guise to combat fraud that works by tracking your returns via your drivers license. Through a third party service if you return too many items within a short period of time they will put a lock on any future returns/ exchanges for 90 days. Which means you would be stuck with your last purchase no matter what - even if is defective. BB managers are not able to override this lock under any circumstances. Both the BB manager and myself were taken by total surprise that this was the case. I think this policy will adversely impact customers future purchasing and result in less sales for BB. For myself, I will be buying from Amazon from now on.
Status: Acknowledged
Thanks for sharing your thoughts on this. If the item you purchased is defective you should be able to get this taken care of by the manufacturer.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-07-2013 01:01 PM
Status changed to: Acknowledged
Thanks for sharing your thoughts on this. If the item you purchased is defective you should be able to get this taken care of by the manufacturer.
by Olyguy
on ‎10-08-2013 01:32 AM

The item were not defective.  I had been trying several Over the ear headphones and you just do not know they will feel unless you get a chance to try them for several hours and how they will sound unless you can listen to a variety of music.  On my second return they locked me out.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-08-2013 10:41 AM

@ Olyguy, Thanks for the clarification. You had stated this happens even if the purchase is defective, which I took to mean one of your purchases were defective. Thanks again for sharing, but there really is no exceptions made to this. Sorry for the disappointment.

by Valued Contributor
on ‎10-09-2013 10:25 AM

I can relate to Olyguy. I have purchased both a $30 set and also a $140 set. Both sets were uncomfortable to me as I have a larger/weird head shape I guess. WHile I did not return mine yuo really only know after those long hours of gaming. Certain items should not be under this I believe. If the support team on here do not wish to pass it on I will be more than happy to contact constumer relations...

by suzanne57
on ‎10-09-2013 11:39 AM

I think that BB should give the consumer the option of going back to BB or going to the manufacturer.  Sometimes it is just not worth the hassle of going through the manufacturer, and it would be so much easier to go back to the store.

 

I usually buy at stores for the ease of returning something if necessary.  It might be easier to purchase something online, but many times, when it comes to returns, it is a hassle if you cannot go directly to the store.

by Olyguy
on ‎10-09-2013 11:03 PM

Thanks AWBrown I plan to forward a letter to also Corp HQ as well to at least see if they can allow store managers the ability to override special situations like headphone returns.

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