I have price matched several items after purchase, mostly video game titles subject to the Gamer's Club Unlocked discount. Of the last 10 times I've done this process, 9 of the associates and their supervisors either do not know what Gamer's Club Unlocked is, or how to properly implement it in a price match.
Just this morning I was told by a Postpurchase Support Associate and his supervisor that Gamer's Club Unlocked cannot be applied to a price match. I directed them both to bestbuy.com/pricematch and specifically the paragraph below:
My Best Buy Gamers Club Unlocked members can get 20% off new video games. For purposes of the Best Buy Price Match Guarantee, Best Buy takes the discounted My Best Buy Gamers Club Unlocked price into account prior to a price match request. For example, if Best Buy sells a new game for $59.99, a My Best Buy Gamers Club Unlocked member will be able to buy it for $47.99. The $47.99 price is the price we would compare for price match purposes. If a competitor sells the game for $49.99, there would not be a need for a price match as the Best Buy price is lower. If a competitor sells a game for $44.99, we would match that price and sell a My Best Buy Gamers Club Unlocked member the game for $44.99 with no additional discount. If Best Buy lowers our price during the return and exchange period on a My Best Buy Gamers Club Unlocked purchase, we will, upon request, apply the 20% discount on the new lower price. For example, If a Gamers Club Unlocked member paid $47.99 for a new game priced at $59.99 and Best Buy lowers the price to $49.99 during the return and exchange period, we will, upon request, price match the new price with the 20% discount and sell the My Best Buy Gamers Club Unlocked member the game for $39.99.
When I'm not quoting Best Buy policies to Best Buy employees, I'm trying to follow the math used to arrive at the price being matched. I've received anywhere from 50% less than I should to 25% more in the match. I would love to know there is a knowledgebase available that contains something like this:
HOW TO GCU PRICE MATCH:
Verify customer is a Gamer's Club Unlocked member.
Subtract current GCU price from Product price on Invoice.
Apply balance to customer's original payment method (as appropriate)
I understand that sales tax can make things complicated, particularly if Reward Certs were used, but I think the majority of customers taking advantage of this would be happy with only losing a dollar or two as opposed to 5 or 10.
All that said, I do appreciate the option of now being able to do this via Chat, though I did ultimately end up with the same result of being shorted approximately 50% of the pricematch difference I was due.