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DVD's/Blu Ray's and CD's

Status: Tell Us More
by blueshirt410 on ‎03-06-2014 08:50 AM

Why don't we eliminate the confusing CD and DVD section and relocate it to the Home theater section where most people seem to think that it is located in the first place? I encounter this issue on a daily basis working at Best Buy. My idea is that all the new releases for DVD,Blu-Ray, and CD be placed in the Home Theater area, eliminate the DVD/Blu-Ray, CD Section all-together, for it is far to confusing to locate ANYTHING for both customers and employees alike, and instead have two kiosks in the Home Theather section that allow customers to check availability, so then if it is available it can be kept in the warehouse and either A.) a sales associate can retrieve it more easily where it will be more organized, or B.) Connect the customer kiosk to the OMS system in a way where when they search for the DVD/Blu-ray or CD it initiates a pick slip where someone in the warehouse can bing it out for them.

Status: Tell Us More
I think this would be useful for some customers, but others just like to browse without requiring assistance from an employee. I'd love to hear other input on this idea? Remember to vote for an idea if you like it.
Comments
by
on ‎03-06-2014 10:30 AM
I`m ok with the relocate part but I prefer to be able to pick the items myself(time isn`t always on BB`s side). I like to look at the cover + tracklists plus sometimes I stumble upon other stuff from an artist I`m interested in during the process. A better shelf system to organize CDs could help. When it comes to Blu/DVD`s that stuffs gotta be on the sales floor I always see people browsing them. Not sure what area you`re in but most of the PA/NJ/DE stores are setup where you walk in right towards the Blu/DVDs section. Most of the new releases are posted right there. The sections can be confusing in some store whether the have all the Blu/dvds mixed together.
by blueshirt410
on ‎03-06-2014 10:48 AM

Thank you for your response, unfortunately here in Michigan the dvd,blu-ray, and cd sections are located in the back of the store and the location of new releases can vary. Better shelf organization is key, it just seemed to me that if a majority of the collection was put away where it couldnt be messed with and stayed organized would be more sensible, I didnt think about people actually wanting to browse, I assumed it was a headache for them, I aplogize.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-06-2014 11:58 AM
Status changed to: Tell Us More
I think this would be useful for some customers, but others just like to browse without requiring assistance from an employee. I'd love to hear other input on this idea? Remember to vote for an idea if you like it.
by
on ‎03-08-2014 09:20 PM
Are the Michigan stores up to date with remodels? They way I`ve always been taught was the whole store setup is designed so a customer has to walk past as many add on impulse buy items as possible. That`s one of the reasons TV`s are almost always located in the rear or far side of the stores. Getting a customer to consistantly spend $10-$50 can be done more easily on items like CD`s(although not nearly as strong b/c of digital) but DVD`s/BLU`s are still good for that. In my areas all stores have paper promos covers that go over the electronic theft alarms by the entrance/exits. These tend to be exclusively dedicated to CDs, DVDs, Blus & videogames only videogames are never located at the front.
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