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Best Buy Doesn't Want To Compete With Amazon;

Status: Acknowledged
by gbakmars on ‎12-14-2012 10:50 PM

I need to know if there is a forum where I can share some revolutionary, paradigm shifting ideas, that if properly implemented, the products that Best Buy determines are the right ones, will with the proper approach for all practical purposes shut down that segment of Amazon sales that keeps Best Buy on edge.

 

The goal isn't to shut down Amazon but to determine what Products if handled properly will remove Amazon from that segment of the sales market. The ideas I have for the most part are primarily centered on a paradigm shift in what we used to call customer care and it is something that online sellers like Amazon are by their very nature stuck with the old model. I have a great deal of experience (practical) in this area that has to do with how Best Buy will re-create a whole new concept of genuinely "connecting" with the customer.

 

If Best Buy were to determine that this would be an approach to business that it wants to pursue, it would also mean that Best Buy will have to decide what products will fit this new model and the rest Amazon is free to have. Right up front we can all agree that Best Buy will not be selling Bathing Suits! And items that are peripheral to the bigger money making products that Best Buy must identify, Best Buy will then gone on to research these items that companies like Amazon will sell and can guide "Their Customer" to that link which will save them money; money Best Buy isn’t after.

 

So If you are interested Best Buy, I believe that survival will be a thing of the past an competition will not be an issue, for Best Buy alone, is the only "Store Standing" that can make this happen; shut down the Amazon's and therefore gone is the constant effort to continually redefine yourself primarily by reacting. Discovering what you know you can be the best at, with a determined passion to pursue that one thing that you know you can do better than anyone else as you create a connection with your customers will set you apart and Amazon will no longer be a foe to contend with.

 

I will stop hear and would be willing to share with Best Buy how this is all within your reach. It is exciting to think about it and I hope to interact with those that are serious about the bigger purpose, not just someone taking a few items here and there and trying to implement them without ownership of the necessary concepts, and without the needed and driving passion.

 

I live and worked in Taiwan, China, and Nepal for 17 years and when I watched the special on Best Buy- the Box store, and saw how you opened four stores in China and then explained away each one's failure by saying it was a good learning situation, I watched the show again and took notes and drafted a document as to why it was obvious from the beginning you were going to fail; Best Buy's response to that failure spelled a shrinking, not a growing group of loyal customers. I said to myself, had they simply called me and said, "This is what we are thinking of doing in China", I would have said you are going to fail if this is how you plan to proceed.

 

I hope to hear from someone that has the authority to not only entertain the strategies I will share, but also has the necessary connections to bring these ideas to those that are interest in a long over-due paradigm shift.

 

Thank you and know that my greatest motivation is to bring the customer and the company to a mutually beneficial place. I have had enough of quality stores having to close their doors as the Amazon's have, via massive "quantities" has appealed to customer greed offering prices that business’s cannot offer, and it is done at the expense of something each of those customers really values more.

Status: Acknowledged
Thanks for the idea.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-17-2012 01:12 PM
Status changed to: Tell Us More
I have to admit after reading through this idea I'm not really sure what your idea is for us other than to connect better with our customers. We of course should be trying to connect with our customers in all interactions we have with them. We would not be able to put you in contact with a specific person to discuss any ideas you have for our business, but you of course could post your ideas here.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-14-2014 04:24 PM
Status changed to: Acknowledged
Thanks for the idea.
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