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Allow receipt reprints from MyBestBuy purchase history

Status: Tell Us More
by gadgeteer on ‎02-16-2017 08:21 AM

This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt.  Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.  

 

Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).

 

The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members. 

Status: Tell Us More

Would anyone else like to see this functionality? Make sure to vote for an idea if you like it.

Comments
by Best Buy Employee Best Buy Employee
on ‎02-17-2017 12:02 PM

As of right now, your order number and Customer Service PIN will appear in your purchase history screen, which is exactly what we need to lookup your receipt/invoice in-store; but I definitely think adding this feature would save you a call and save us the time of looking it up. As of right now, I think the farthest back we're able to reprint receipts is 18-24 months, so I'm not sure if the Corporate databases would allow for that much information to be stored at a time, but I like the idea as a whole!

by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-17-2017 03:59 PM
Status changed to: Tell Us More

Would anyone else like to see this functionality? Make sure to vote for an idea if you like it.

by Winters
on ‎03-19-2017 04:42 AM

I vote yes but ADD in a scan barcode so when you enter any BestBuy they can take that receipt and scan it pulling up the original instantly. Much faster for items that have broke and you purchased insurance on them ect..

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