It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store. Here's some reasons why this would be beneficial:
(1) Increases store sell-thru: it's probably not good for a store to sit on a bunch of open items. When I check my local store's open item page they show they currently have 251 open items. Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home. With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them. Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).
(2) Increases customer satisfaction: Online accuracy is sketch; I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it).
(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale. Allowing online purchases Best Buy could have a system that auto-updated prices. This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores. For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.
(4) Demand generation: Best Buy could use open boxes as a demand generation engine. I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online. With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy. If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.