I bought the Klipsch Promedia 2.1BT on Black Friday while I was in VA visiting family. Now I'm back home in Massena where the closest best buy is two hours away. After set up and light use, I am having some major issues with these speakers. I just filed my second warranty claim with Klipsch... hopefully, they actually respond this time. The lady I just spoke to from best buy just told me that if Klipsch doesn't help or I am not willing to drive make a 4hr road trip, then I am stuck with these broken speakers. Yall accept the return from online orders by mail or in store... why not expand that policy to offer in-store return by mail... at least for folk like me out here in the middle of nowhere. These speakers I bought from you guys are trash. I've never dealt with such inflexible customer service. Especially after being sold junk product.