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Allow in-store purchase return shipping for out of range customers.

Status: Tell Us More
by TravisRummel on ‎01-14-2018 02:29 PM

I bought the Klipsch Promedia 2.1BT on Black Friday while I was in VA visiting family. Now I'm back home in Massena where the closest best buy is two hours away. After set up and light use, I am having some major issues with these speakers. I just filed my second warranty claim with Klipsch... hopefully, they actually respond this time. The lady I just spoke to from best buy just told me that if Klipsch doesn't help or I am not willing to drive make a 4hr road trip, then I am stuck with these broken speakers. Smiley Very Happy Yall accept the return from online orders by mail or in store... why not expand that policy to offer in-store return by mail... at least for folk like me out here in the middle of nowhere. These speakers I bought from you guys are trash. I've never dealt with such inflexible customer service. Especially after being sold junk product. 

Status: Tell Us More

I honestly hear where you are coming from on this, but it is correct that purchases made in one of our stores need to be returned to one of our stores. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Comments
by TravisRummel
on ‎01-14-2018 02:31 PM

I feel like im being punished for not anticipating that the product was going to be a piece of junk. 

Spoiler
 

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-21-2018 02:39 PM
Status changed to: Tell Us More

I honestly hear where you are coming from on this, but it is correct that purchases made in one of our stores need to be returned to one of our stores. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

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