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Add last available day for returns on receipt

Status: Tell Us More
by Tazzer88 on ‎04-10-2013 12:25 PM

Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.

Status: Tell Us More

I like the idea, but I do see one problem that will come up. The return or exchange period starts the date a customer took possession of their purchase. In the vast majority of cases this is the same day they paid for their items.

 

In some cases the dates are not the same. When a customer is purchasing something large (i.e. Large TV, Appliances, etc...) they have the option to have these delivered, and their return or exchange date would be based off the date we delivered their purchase. In addition our stores can also order products for customers, and in these cases the date of purchase would not be the same as the date they took possession of their purchase. Does anyone have any addition insights into this idea? Remember to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
‎04-10-2013 01:01 PM - edited ‎04-10-2013 01:02 PM
Status changed to: Tell Us More

I like the idea, but I do see one problem that will come up. The return or exchange period starts the date a customer took possession of their purchase. In the vast majority of cases this is the same day they paid for their items.

 

In some cases the dates are not the same. When a customer is purchasing something large (i.e. Large TV, Appliances, etc...) they have the option to have these delivered, and their return or exchange date would be based off the date we delivered their purchase. In addition our stores can also order products for customers, and in these cases the date of purchase would not be the same as the date they took possession of their purchase. Does anyone have any addition insights into this idea? Remember to vote for an idea if you like it.

by Tazzer88
on ‎04-10-2013 02:32 PM

Well I would figure this process would be different for orders and things like you mentioned, but there's no reason it can't be implemented for direct purchases in store.

by Trusted Contributor
on ‎04-10-2013 02:49 PM

Your purchase date is printed on your receipt.  I don't undstand the diffuculty.

 

You have 15 days from the day you take posession.

by Tazzer88
on ‎04-10-2013 07:32 PM

Trust me, from what I've seen in several sources, not everyone has that level of common sense.

by thescinema
on ‎04-12-2013 07:03 AM

As someone that works in customer service and deals with questions from customers about return/exchange policies, I support this idea. Obviously if it's a larger item and it was delivered, then upon delivery they should be issued an invoice with their last possible return date, but for items purchased at the point of sale that are taken home same-day, a "deadline" date would be extremely helpful. For example, a common question I could see happening is, "Well I bought it on the first at noon but today is the 16th at 6pm. Isn't that technically past 15 days?" or "Well I bought it on the first, is today day 1 making the final day for return/exchange the 15th?" - it'd take a lot of the confusion out of it.

by Valued Contributor
on ‎04-12-2013 12:14 PM

For items that are purchased and delivered how about make it so you get a code that has to be entered online and that will make the return date. If the code is never done then it goes by the purchase date.

by Trusted Contributor
on ‎04-12-2013 01:43 PM

On one hand you don't want to make a big deal out of a return date as it puts it into the cust9omers head that returning something is a real good idea.  Returns hurt the store unless it was sold in a sealed clam pack or some such and it is returned in pristine condition.

 

Perhaps it would not be difficult to put on every receipt for items purchased in the store at a register to have the latest return date printed bold.   I don't have any receipts handy to look at but I do know they all  have the purchase date on the receipt.  And I thought there was somethig that said how many days you have to return it.  IF the customer cannot add 15 days thats not BB's problem.  Just an issue the customre service person has to deal with.

 

For all items that are shipped they could put the date it left the warehouse plus 4 days to say the active date.

 

For deliveies they already have the date it was delivered on the paperwork. 

by Geek Squad Agent
on ‎05-21-2013 03:46 PM

In most cases, the delivery date is pre-arranged through any system that allows ordering, and these are tied back to the final receipt. Seems like a simple issue of pulling the date from the ordering/scheduling systems and making a special notation for the ordered/delivered items for their individual last days for return.

by gadgeteer
on ‎06-05-2013 03:12 AM

As mentioned earlier different items have different return dates and if you're Premiere Silver this only further complicates return dates because they're now all extended so I would be a fan of having a call out on the receipt below the itemized item listing that says what the return date is for XYZ item. 

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