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Add Email Address or Remove "Contact Us by Email"

Status: Tell Us More
by eliza_beth on ‎06-05-2018 01:22 PM

Idea: post an email address where you can be reached.  I don't have the luxury of stepping away from desk during business hours to make phone calls. An email address is the most expeditious way to communicate. If it is not available, Idea #2:  remove the text you add at the bottom of my order page that says "contact us ... by email" - it's a waste of time trying to search for an email address that does not exist. 

Status: Tell Us More
Comments
by Trusted Contributor
on ‎06-05-2018 03:04 PM

They did away with the email support some years ago. It was being wildly abused and the service centers were being flooded by thousands of emial's that had nothing to do with the kind of support you are looking for in this suggestion.

 

 

by eliza_beth
on ‎06-05-2018 03:12 PM

@bobberuchi Thank you for the insight. I didn't know this. I'm not sure why they left the text on their website that the email option is available (it's listed at the bottom of my View Order Status page.)  The webmaster should probably remove this to mitigate any further frustration. : )  Thank you!

by Trusted Contributor
on ‎06-05-2018 03:29 PM

Personally I have had very good success getting support right here in the forums. Many people here, like myself, are what they call super users.  We browse the forums trying to offer techcial assistance where possible.  The moderators here work very hard and handle a lot of issues per day. Now while the Super Users cannot help with returns, or price match or things an actual employee would have to help with, we can lend a lot of technical support for items. 

 

Personaly I myslef would like to contact tech support via email and keep a string of the conversation in my outlook folder. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-08-2018 03:36 PM
Status changed to: Acknowledged

We do not have a general email address for a customer to contact us in order to get assistance with something. Would anyone else like to see us provide such an email address? Make sure to vote for an idea if you like it.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-08-2018 03:36 PM
Status changed to: Tell Us More
 
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