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Adaptation for online Video Game Trade Ins

Status: Tell Us More
by on ‎08-14-2014 11:56 PM

As a way bring in foot traffic & cut short the time between a customer mailing in games & recieving the giftcard I have a possible solution. Give the customer the option to mail them to their local store and/or drop them off via the previous Ideax found here( http://www.forums.bestbuy.com/t5/ideas/v2/ideapage/blog-id/IdeaX/article-id/4942/page/2#comments). The process for the customer will be greatly expedited allowing them to begin re-investing their credit back into their local stores which makes BB more competitive.

 

 

I realize this added volume will mean more work for the local store reps(too bad there`s no dedicated game reps) & there will be an extra step in the store process but this type of service will pay off. The faster the customer gets their credit the faster they can spend which is what BB wants. Now with pretty much every retailer taking trades having the best ways to trade is what will seperate BB from the pack.

Status: Tell Us More
Interesting. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-15-2014 11:20 AM
Status changed to: Tell Us More
Interesting. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.
by Joe_Fongul
on ‎09-06-2014 03:43 AM

I would love to get my trades online with promos and bring them into the store at my leisure afterwards.  It would at least cut the time for them to look up the values and set up the GCU phone number as the trade transaction would logically have a transaction number for them to access the data.  No missed promos, less time for the customer service representative & less time for the customer.  Kudos on the idea...

by Worseley
on ‎09-06-2014 05:27 AM

I'd definitely see being able to walk into a store with the paperwork completed online and cut the process down to just bringing up my transaction and checking the games.   Grabbing my Giftcard and being able to go shopping right after without a hassle.

 

I've traded online, it takes 3-4 weeks to get my giftcard and by then I'll have just shopped elsewhere.   In fact I don't even trade online with Bestbuy anymore because it's just not quick enough turn around.   My other problem is if I go in store to trade in, they say the system is down and they can't complete the transation.   3 wasted trips to Bestbuy already trying to trade in games, now I typically go elsewhere if I can get at least 80% of what I'd have gotten at Bestbuy just because they're system doesn't go down.

 

Allow me to do the work online, make it simple to trade in-store and I'll go to Bestbuy for all my trade-ins.

 

Great Idea!

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