02-19-2012 11:53 PM
Best buy must be proud of their employee's dropping to such levels as name calling!
It's not a name. It's a definition.
02-20-2012 12:06 PM
It is very derogatory tending or intended to detract, disparage, or belittle; intentionally offensive
Dictioanry.com seems to disagree you, Bagman. My application of the word is #3
02-20-2012 12:13 PM
02-20-2012 12:28 PM
The fact of the matter is that you prove by your derogatory post toward a customer that has felt that they were wronged, that Best Buy condones their employees to add insult to injury instead of reflecting a positive or helpful reply, and just because your signature says "I am currently employed at Best Buy. All post in these forums are of my own volition and in no way reflect the views of my employer." You ARE still a represenative of Best Buy and show that you do not value the customer or their feelings, and by posting that derogatory comment on a public forum that should be for problem solving, really is proving that Best Buy employees have no problem proving that Best Buy does NOT give a crap about Customer Service, nor do they value the Customer after a sale if there is a problem.
02-20-2012 12:36 PM
and by posting that derogatory comment on a public forum that should be for problem solving,
And exactly how many problems have you, Bagman, solved since you have registered on these forums? I'll gladly compare stats.
02-20-2012 12:37 PM
02-21-2012 04:51 PM
- Brad (bcas400c), we regret that you are experiencing LCD issues with a 17 day old notebook; unfortunately, our experience has been that most retailers adhere very strictly to their return policy, the exception being holiday purchases. This is why we encourage customers to open and test new products soon after receiving them. Additionally, most of the LCD issues we encounter point to some serious issues that often do not reside in the manufacturing process. Fortunately, Doug from Best Buy will be contacting you.
- I agree with Jim's comment: "Just because the unit is not eligible for return doesn't mean the store can't help you. Did they offer to send the unit to service? Did you inquire about such?". Brad, I know it is very frustrating to hear this that most stores will not offer a replacement for a unit that is outside of the return policy.
- One member recommending contacting HP for replacement. Unfortunately, the standard warranty is for repair and not replacement. However, Brad, you did indicate, "If I send it to service, I would do it through HP." After you discuss the issue with Doug, you or Doug can let me know if you want to have unit sent to HP for evaluation.
We wish you a successful resolution to your issue.