Best Buy & Geek Squad Policies

[SlimJim77]

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Bagman wrote:

Best buy must be proud of their employee's dropping to such levels as name calling!

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It's not a name. It's a definition.

[Bagman]

It is very derogatory tending or intended to detract, disparage, or belittle; intentionally offensive

[SlimJim77]

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Bagman wrote:

It is very derogatory tending or intended to detract, disparage, or belittle; intentionally offensive

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Dictioanry.com seems to disagree you, Bagman. My application of the word is #3

Anarchist

1.

a person who advocates or believes in anarchy  or anachism

2.

a person who seeks to overturn by violence all constituted forms and institutions of society and government, with no purpose of establishing any other system of order in the place of that destroyed.

3.

a person who promotes disorder or excites revolt against any established rule, law, or custom.

[Ryan-BBY Senior Social Media Specialist]

Hello bcas400c -

Doug from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Bagman]

The fact of the matter is that you prove by your derogatory post toward a customer that has felt that they were wronged, that Best Buy condones their employees to add insult to injury instead of reflecting a positive or helpful reply, and just because your signature says "I am currently employed at Best Buy. All post in these forums are of my own volition and in no way reflect the views of my employer." You ARE still a represenative of Best Buy and show that you do not value the customer or their feelings, and by posting that derogatory comment on a public forum that should be for problem solving, really is proving that Best Buy employees have no problem proving that Best Buy does NOT give a crap about Customer Service, nor do they value the Customer after a sale if there is a problem.

[kst8no1]

What's the point of having policies then? it sounds like the only way to have good customer service is to not have rules.

[SlimJim77]

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Bagman wrote:

and by posting that derogatory comment on a public forum that should be for problem solving,

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And exactly how many problems have you, Bagman, solved since you have registered on these forums? I'll gladly compare stats.

[Jimmienomam]

Both of you just stop. Like you said bagman, this is a forum for problem solving/help. So both just stop your bickering as both have stopped trying to help the situation quite a while ago.

I never minded a couple posts that went off, but I think half or more of the posts here aren't even anything related to the OP.

[SoMeAm]

Hello,

- Brad (bcas400c),  we regret that you are experiencing LCD issues with a 17 day old notebook; unfortunately, our experience has been that most retailers adhere very strictly to their return policy, the exception being holiday purchases.  This is why we encourage customers to open and test new products soon after receiving them.  Additionally, most of the LCD issues we encounter point to some serious issues that often do not reside in the manufacturing process.  Fortunately, Doug from Best Buy will be contacting you.

- I agree with Jim's comment:  "Just because the unit is not eligible for return doesn't mean the store can't help you. Did they offer to send the unit to service? Did you inquire about such?".  Brad,  I know it is very frustrating to hear this that most stores will not offer a replacement for a unit that is outside of the return policy.

- One member recommending contacting HP for replacement.  Unfortunately, the standard warranty is for repair and not replacement.  However, Brad, you did indicate, "If I send it to service, I would do it through HP."  After you discuss the issue with Doug, you or Doug can let me know if you want to have unit sent to HP for evaluation.

We wish you a successful resolution to your issue.

Regards,

[Jul92377]

Unfortunately they don't care about return business, I the management staff cares about their monthly bonuses only, and how to reduce returns