Best Buy & Geek Squad Policies

[bcas400c]

I am a reward zone member, but not silver, I don't think. Why do you ask?

[AaronE]

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bcas400c wrote:

I am a reward zone member, but not silver, I don't think. Why do you ask?

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Because if you were you would have had a longer return/exchange period.

[bcas400c]

understood, I checked and even though I haven't bout 2500 worth of stuff I have bought a lot, but no rewards points are showing. not even for the notebook we just bought. 

[CheapestGamer]

Unfortunately around Jan/Feb Best Buy nukes any Reward Zone points you have in your account when they reset them for the new year. That means that if you haven't reached a high enough level to get a RZ certificate, then those points are GONE.

[kst8no1]

This thread kind of floats into the "return policy is too short" arguement. bb has a rule-14 days to return a product anything after that they can't take it back. is that so hard to comprehend?? unfortunate yes but the Rule None the less.

[jmf11705]

So what's the rule on DVDs still shrink wrapped, with a Best Buy price tag on it. Granted, we didn't have a receipt, because it was a gift for our kid's birthday. He happened to get two DVDs of the same movie, so we thought we'd return one and exchange it for something else. Found out we couldn't even get store credit because we didn't have the receipt. I understand not getting a refund without a receipt, but not even store credit or straight exchange for another DVD? They said they could look it up, but I wasn't positive who gave it to him, so now I guess I either have to figure out who got it for him and see if they still happen to have the receipt, or just regift it to some other kid for their birthday. I didn't realize returning an unopened DVD would be as difficult as trying to get BB to price match.

[bcas400c]

like kst so blindly says, as do their employees, the rules are the rules... and the rules need to change, BB will reap what they sow. Customers will leave, it will take time, but they too will go the way of Circuit City and Comp-USA. They did the same stuff the BB is doing now. I have learned my lesson and will buy from Amazon in the future. not sure what I was thinking when I bought it at BB. I guess I wasn't.

[SlimJim77]

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bcas400c wrote:
like kst so blindly says, as do their employees, the rules are the rules... and the rules need to change, BB will reap what they sow. Customers will leave, it will take time, but they too will go the way of Circuit City and Comp-USA. They did the same stuff the BB is doing now. I have learned my lesson and will buy from Amazon in the future. not sure what I was thinking when I bought it at BB. I guess I wasn't.

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You sound like an anarchist.

[Bagman]

Best buy must be proud of their employee's dropping to such levels as name calling!

[casaloboinaz]

Sounds like FatJim and his WorstBuy Roboclerks could use some anarchy.