Best Buy & Geek Squad Policies

[dada31]

How is it that a person stole my moms wallet and was able to go in to best buy store #816 use her credit cards and bank card also show the best buy employee her driver lic and walk out with two laptops and a new tv and two ipods and dont forget the two yr warrenty. because of best buy my allowing this to happen we are broke . and then had the never to send me a thank you e-mail for the stuff they bought

[QuantumThunder]

Per Visas merchant agreement Best Buy cannot ask to see ID to use the credit card as long as the back of the card is signed....Violating this policy can cause a retailer to lose its ability to take Visa cards...

Cant you just dispute the charges with the bank?

Funny because people post complaints on here all the time that best buy should NOT be asking to see id.......Cant please everyone I guess...

[Nokia]

This is not the retailer's fault. As Quantum pointed out, retailers are not required to ask for ID, and should only do so if they suspect fraud.

Unfortunately, things like this happen. The world is a nasty place. This is not BB's fault, nor is it your mom's fault. No one except the criminal is at fault here. Your mom will need to follow the normal procedures for CC theft.

[SlimJim77]

I can't wait for the Visa zealots to weigh in on this!

[Lcfarrar]

It's unfortunate but that's how it is. Keep a vice grip on your credit card, because anyone can use it. If Bubba the escaped prisoner walks in wearing a full orange jumpsuit and hands the cashier "Sister Mary Sue's" Credit card, nine times out of ten Bubba is still walking out of the store with a new flatscreen.

One of the best things you can do is write "see ID" on the back of your card in place of a signature, but even that is not enough to save you from lazy cashiers who usually don't even look at the name or sig (not Best Buy specific, I'm talking about all cashiers, anywhere). 

[dada31]

On all the cards it said check id .on the video the person handed the employee my moms id . would thing  the employee would say hey that not same person

[Lcfarrar]

Ah well that's just incompetents on the part of the cashier then. I hope he/she is fired over this.

[Nokia]

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dada31 wrote:

On all the cards it said check id .on the video the person handed the employee my moms id . would thing  the employee would say hey that not same person

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Doesn't matter. The employee probably figured she gave the card and ID to him to buy whatever he was buying.

@Lc: It's despicable that you'd hope that.

[Lcfarrar]

@Nokia

Oh my bad, I suppose it is quite dispicable for me to expect someone to be fired for not doing thier job properly, resulting in not only identity theft of one of your valued customers, but a ruined christmas as well.

I guarantee if it was the other way around and that employee had lost that kind of money for Best Buy rather than the customer in question,  she would be fired in an instance via the no tolerance policy.

[Nokia]

The employee made a mistake. People should not lose their job over a mistake.

An employee could not lose BB''s money other than stealing it or giving it away, which would also be stealing. Both of those are crimes.

What is this "no tolerance policy" you mentioned?