Best Buy & Geek Squad Policies

[CrystalWoW Community Veteran]

It specifically says in the ad every week: Some products may not be displayed or physically available at some stores, but may be available for purchase online or through Customer Fulfillment.
To give you an example some Best Buy's do not carry apple computers or appliances. It is not false advertising because a national ad has an appliance in it and they don't carry appliances at that location. It would help if you stated what the item was. On pages with items not carried by all locations it also says product x not available in all stores.

[Nokia]

---

jiggawho90 wrote:

Not really false advertisement unless there was a guaranteed minimum quantity per store. Not all stores carry every product line.

---

And again, what was the item and when did this happen?

[jiggawho90]

It specifically says in the ad every week: Some products may not be displayed or physically available at some stores, but may be available for purchase online or through Customer Fulfillment.
To give you an example some Best Buy's do not carry apple computers or appliances. It is not false advertising because a national ad has an appliance in it and they don't carry appliances at that location. It would help if you stated what the item was. On pages with items not carried by all locations it also says product x not available in all stores.

you are wrong once again. Even if you look at this week's ad, whatever that is not sold in all store, it will have a notation with an explaination that says, "not available in all store" BUT if you look at last week's ad for xbox messenger kit, no where it says, "not available at some stores"
and the fine print states, "we reserve thje right for limited-quantity" no where it says, "not sold in some store"
look it up

[jiggawho90]

la jolla, last week for 2 items.  xbox 360 messenger kit and 360 play and charge it

[Mbrguy Emerging Expert]

---

jiggawho90 wrote:
i'll repeat again since mod will erase any negative statement against best buy. I went to best buy after seeing an ad on their weekly ad.  When i went there, i was told that they don't carry the item that was on their ad.  IF that isn't a false advertisement, i don't know what it is...talk about a SCAM.

---

Not a bad idea though.  Put up a Blank post to make it seem like some moderator deleted you post and then re-post about Best Buy "deleting negative statements" to make it seem like Best Buy is censoring and/or hiding something to other people who may come across your thread.  You post this in a way to give the false impression which is basically lying and in essence a scam.  So, you are doing what you accuse Best Buy of doing.  Hmmmm....

No a bad way of lying though, except that as others have pointed out, there are telltale signs if a post has been moderated by a moderator.  Did you really think you'd get away with it?

[Mbrguy Emerging Expert]

---

jiggawho90 wrote in reply to CrystalEmployee:
you are wrong once again.

---

Of course, of course she must be wrong.  You obviously know much more about Best Buy's advertisements than CrystalEmployee.  I mean, what would she know, she only works there right?  /end sarcasm.

CrystalEmployee is actually right.  Look throughout the ad and you will find what Crystal said.  I'm sorry that the product you wanted was not available at the store you went into, but obviously, not every product is able to be carried in every store.  That is why the fine print is in there, to explain this simple fact.

[Nokia]

Are these the items?

Microsoft Xbox 360 Play & Charge Kit - Black

Model: B4Y-00035 | SKU: 8267733

Learn more about Xbox 360 Play & Charge Kit. (Flash demo) From communications equipment to undersea exploration, wireless is the gold standard. Xbox 360 takes wireless technology to the next level, and you can experience continuous wireless gameplay thanks to the Xbox 360 Play & Charge Kit. Don't get caught without the juice you need. The Play & Charge cable enables continuous gameplay because it recharges your wireless controller while you play, and more than 30 hours of play per charge will keep you fully engaged in gaming action. Keep on top of remaining power through the Xbox 360 dashboard. It's the next generation of gaming and entertainment. Free yourself and leave those wires in the past where they belong.

 4.2 Read reviews (26)

Sale: $19.99

Microsoft Chat Pad

Model: P7F-00001 | SKU: 8508572

Learn more about Chat Pad. (Flash demo) Converse with ease with your many friends on Xbox Live. This Chat Pad for Xbox 360 lets you conveniently text and talk to your gaming companions. Simply attach the keyboard to your controller and enjoy the fun and simplicity of text chat over Xbox Live. Contact and respond to others via text messaging with the full-featured QWERTY keyboard that fits seamlessly onto your Xbox 360 wired or wireless controllers. The comfortable grip ensures hours of pain-free extended gameplay, and you'll still have access to all the controller's functions. Intensify your interactive gameplay experience with this helpful kit.

 4.6 Read reviews (56)

Sale: $29.99

[Aaron-BBY Community Connector]

Hey jiggawho90,

Like CrystalEmployee mentioned, verbiage regarding product availability is always printed somewhere within our weekly advertisements.  In fact, the following can be found on page 23 of last week’s flyer (01/02/2011 – 01/08/2011):

Rainchecks and Limitations: Unless noted, rainchecks are available for advertised products.  We reserve the right to limit quantities.  Unless noted otherwise, Best Buy rebates limited to one per product per household or address.  Other limitations may apply.  Unless noted otherwise, selection, prices and promotions in this ad good through 1/8/11 in the USA only and may vary online.  Excludes Best Buy Specialty Mobile Stores and Best Buy stores in Puerto Rico.  Some products may not be displayed or physically available at some stores, but may be available for purchase online or through Customer Fulfillment.  Regular prices and offers may vary locally on certain items.  Some oversized items may not be available for in-store pickup.  Best Buy is not responsible for typographical or pricing errors in this ad.  Please see a Customer Specialist for details.

*Color added for emphasis

Still, I can imagine how disappointed you must have felt to discover that neither the Xbox 360 Quick Charge Kit nor Messenger Kit were immediately available at your local store.  Although I don’t know why an in-store associate wouldn’t have offered any alternative solutions, I certainly apologize for any difficulties you may have encountered as a result.

I’d like to partner with you to find a resolution to this issue, so please make sure to check your private messages.  You can check your PMs by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.