Best Buy & Geek Squad Policies

[tshinskie]

I purchased a Nikon P80 camera on Black Friday.  It came with a free tripod and extra battery.  This camera was origianlly 399.99.  The sale price on Black Friday was 349.99.   I now have an add in front of me with the same camera, now on sale for 299.99 saying the original price was 349.99.  What is the policy of receiving the difference between the two?  I was very dissappointed to see that they actually raised the price for Black Friday and "gave" you the tripod for free.

tshinski

[John-BBY Community Connector]

Hello tshinskie,

One of the more frustrating things in my experience is when I make a purchase and then discover that the price I paid is higher than an advertised price later on.  I can certainly understand your concern in this situation.

After completing my research based on your posting, I can tell you the following:  the sale price of the Nikon P80 in our Black Friday ad was $299.99 with the Dynex Tripod and DigiPower Battery bundle offered additionally for a total of $329.97.  Our December 17 promotion featured the P80 advertised on its own (without bundled accessories) for $329.99 and the sale price of the camera at the time your wrote was $299.99 according to BestBuy.com.  So the sale price you paid for the P80 was the same as the sale price at the time you posted on the forum.

Now, I understand that the regular price of the camera has changed between the time you purchased it and now.  Best Buy®’s Price Match Policy (which can be viewed here) protects our customers from later lower prices during the return period for a product (14 days in the case of a camera).  But even though the regular price has changed, you still paid the same amount on Black Friday as for which the camera was being advertised when you wrote.  In this case, no price adjustment would be made for two reasons:  first, the sale pricing was the same regardless of the listed regular price and, second, more than 14 days had elapsed since the purchase.

I hope this clarifies things for you.  Thank you for taking the time to write to us!