Best Buy & Geek Squad Policies

[ninagirl]

i originally bought a canon rebel xs which i couldnt get decent pictures out of on manual setting so i then returned it for a sony hx-1 (based on its raving reviews online and elsewhere). the customer service person gave me a hard time about it btw (shes insisting on charging me a restocking fee even though im a silver premier member) but i did get to exchange it sans restocking fee. 2 days worth of pictures on the sony hx-1 later, i realized all my pictures came out  too warm and i have to fix all pictures using an editing software. i was wondering if i could still return this camera and stick with a brand and model i know- the nikon d3000 SLR. it hasnt been a week since the original transaction.

[cr_client]

I suppose that I don't see why you wouldn't be able to, but I would imagine that you'd also be pushing your luck with regards to the Premier Silver's restocking fee waiver if you continue to "test drive" cameras for a week at a time.

You sound fairly knowledgeable about camera terminology, especially with regards to "warm push", so I wonder why that wasn't something that came up in your research when you were initially looking at cameras?

Make sure that you show your RZ Silver card when you purchase items, and also when you return them, to ensure that you won't have problems with the restocking fee or return timeframe waivers.

Hopefully you don't catch any guff from customer service this time around, but, like I said, Best Buy isn't exactly making money on allowing people to test out cameras for a few days at a time and then return them to be sold as open box items.

[ninagirl]

thanks for the fast reply. i'll eat up the restocking fee if they would let me exchange it. store pictures i took from the on-display hx-1 where great- but the one i brought home wasnt. i have a sony w370 (aslo bought from BB) that didnt have that warm tone problem so i was taken aback by it.