Best Buy & Geek Squad Policies

[rgipti]

I purchased the new iPad verizon 16gb on the day it came out.  I was told that my activation would be free if I did it in the store.  So I had them activate it for me.  Now I have a bill that has a $36.76 activation fee on it.  I have been waiting for the possiblilty that the fee would be waived, but so far it is still on the verizon bill.

When will this activation fee be waived by best buy?

[rgipti]

I purchased the new iPad verizon 16gb on the day it came out.  I was told that my activation would be free if I did it in the store.  So I had them activate it for me.  Now I have a bill that has a $36.76 activation fee on it.  I have been waiting for the possiblilty that the fee would be waived, but so far it is still on the verizon bill.

When will this activation fee be waived by best buy?

[DanK Best Buy Employee]

As far as I know, activation on a postpaid Verizon account will incur an activation fee. I would speak to the store's Mobile Manager to see what can be done.

[rgipti]

During my entire time in the store that day I had three employees tell me about free activation.  One of whom was in the mobile department and was doing the checkout. 

[Ryan-BBY Senior Social Media Specialist]

Hello rgipti -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jacob-BBY Community Web Planner]

rgipti,

Please send me a private message with the "customer service pin" from your receipt and I'll look into this to see how I can help.

To send me a private message, please click the button in my signature below.

Thank you,