Best Buy & Geek Squad Policies

[Dengoru]

Ok well for my birthday i asked my dad to order me a pci graphics card but when it got to my house and i opened it it turned out to be a pcie card which my computer cant run I stupidly didnt look at the box before opening it. my question is can i still get it exchanged for a pci card of less or equal value or did i mess up big time?

Note: i still have the receipt the card isnt damaged or scracthed i touched it but thats it and i have the manual and everything else that came with it.

Message Edited by Dengoru on 11-14-2008 07:57 PM

Message Edited by Dengoru on 11-14-2008 08:51 PM

[hockeycanuckjc Trusted Contributor]

As long as you have all of the accessories intact and other things it came with, there should be no problem with an exchange within Best Buys return policy. Because its the Holidays, Best Buys return policy has been extended beyond the normal return timeframe.

[Dengoru]

theres also a small bag the card comes with inside the box that i opened as well can it still be returned?

i didnt realise what card it was until after i attempted to install it..

Man i must have been off that day...

Message Edited by Dengoru on 11-14-2008 10:34 PM

[u_hsen]

the ONLY thing in the computers department that has a restocking fee, are laptops.

surprising huh?

a lot of people think most of the stuff, after you open it, u can't return it or there's a restocking fee.

actually it's the other way around.

so long story short, you can bring the card back, no problem at all, they'll give you a full refund.

some store might have a problem with returning products in the store if you purchased on the best buy website.

if i were you i'd call up the best buy near you, and double check if it's ok to return something if you purchased online.

[unhappycustomer]

People! Please be aware ANY PURCHASE IN CASH of $250.00 or more WILL NOT BE REFUNDED IN CASH EVEN WITH A RECEIPT!!!! Best Buy does not make this evident at time of purchase. It's in little writing on the back of the receipt. The Corporate office (1-888-237-8289 Consumer Relations Dept) does nothing to help in trying to expidite the process and is VERY RUDE!!!!!!! 7-14 before I am to receive a CHECK! Not acceptable!

[u_hsen]

you really want the associate to receit to you all the return policy, exchange policy, manuafacture warranty policy, protection plan policy in detail before you purchase the product? you will be standing there for another hour. they give you the documents on all these policy. if you decide you don't want to read it and try to go back and fight the system. have fun.

[hockeycanuckjc Trusted Contributor]

Hmmmmmmmmmmm..............

Some BB Stores I visited offer you a GC in place of a corp check only if you intend to spend something in the store that same day. But that was ages ago..

The lieniency of the policy varies from manager to manager , supervisor to supervisor, store to store

[hockeycanuckjc Trusted Contributor · Accepted solution]

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Dengoru wrote:

theres also a small bag the card comes with inside the box that i opened as well can it still be returned?

i didnt realise what card it was until after i attempted to install it..

Man i must have been off that day...

Message Edited by Dengoru on 11-14-2008 10:34 PM

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Dengoru wrote:

theres also a small bag the card comes with inside the box that i opened as well can it still be returned?

i didnt realise what card it was until after i attempted to install it..

Man i must have been off that day...

Message Edited by Dengoru on 11-14-2008 10:34 PM

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video cards can always be return within the return period as long as everything is in there

[u_hsen]

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hockeycanuckjc wrote:

Hmmmmmmmmmmm..............

Some BB Stores I visited offer you a GC in place of a corp check only if you intend to spend something in the store that same day. But that was ages ago..

The lieniency of the policy varies from manager to manager , supervisor to supervisor, store to store

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like i always said, if you some how end up with a bad manager, just go to another best buy, u'll find a manager that has the right attitude.

[Dengoru]

good to hear guys thanks.. ill get a pci card that can work on my computer now