Best Buy & Geek Squad Policies

[itsajoke]

bought a monitor less then 30 days ago it went on sale $20 less in a few days now its $50 less went back to get my $30 and the manager to me i have to return the monitor get a refund and then buy a new one because we the people that spend our money at best buy have to run back and forth to get what they tell us we can have when we buy the item. I guess they want people to buy from the internet instead of supporting our local Bestbuys,,, so spend your money on out of state stores you will be better off

[Elizabeth-BBY Community Supervisor]

Hi itsajoke,

Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days. Please note that it may be sooner depending on the complexity of your issue and the current volume of posts. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[JustusRyan]

Monitor's have a 14 day retun policy, so if you came in within 14 days, you should get a price match. 30 day price match does not apply here. 

[John-BBY Community Connector]

Hello itsajoke,

It sounds like there’s confusion about our price matching policy and how it works, and the store manager should have been able to give you correct information.  I’m disappointed that we didn’t live up to your expectations when you visited the store the second time.

Best Buy®’s price match policy provides our customers a guarantee that they received the lowest price available.  The policy requires your request for a price match be during the term that the pricing is in force and that you’re within the return period for the item – in this case, 14 days for a monitor.

Please look for a private message from me since I need more information about your experience before I can offer a resolution.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.
I look forward to working with you!

Sincerely,