Best Buy & Geek Squad Policies

[thedrumster123]

I had attention phone service and cancelled a fwere months ago. The Rep on the phone told me my insurance was cancelled when my phone service was cancelled. I found out yesterday that I have still been charged every month since for my insurance. I had to call again yestress to cancel. Can I be reimputed for my insurance payments made after my phone service was cancelled?

[thedrumster123]

**ATT phone service

[thedrumster123]

Sorry. Auto correct. I need to know if I can be reimbursed for what I paid after my phone service cancellation.

[CrystalWoW Community Veteran]

They should be able to assist. Someone will be along, normally within 3-5 business days or you can call 1888bestbuy again. Did you request it to be cancelled when the phone service was or did you just assume that it auto cancelled?

[Ryan-BBY Senior Social Media Specialist]

Hello thedrumster123 -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[thedrumster123]

they told me it would be cancelled when i cancelled the phone service so i didnt do a separate cancellation at the time. but i called and cancelled again on the 18th since i found out they were still taking the money out monthly, but i would like to know if i can be reimbursed from the phone service cancellation date since i was told it would be

[CrystalWoW Community Veteran]

Who told you it would be cancelled when you cancelled phone service? ATT? They may have been referring to their insurance. If you didn't call in and request a cancellation originally, they probably won't refund the money in between then and now.

[thedrumster123]

Best buy told me when the phone service was cancelled the insurance would be cancelled

[thedrumster123]

Jacob from the social media team hasn't helped me yet. Can i have someone else help ?

[CrystalWoW Community Veteran]

Average response is 3-5 business days. They just got back from the weekend yesterday. He will be in touch.