03-10-2009 04:52 AM
03-10-2009 05:03 AM
03-10-2009 07:55 AM
So I went online to see if I could find a way to get a recite as my Xbox just acted up, and I know I have a PRP bought back in June of 07. I have had 2 Xbox’s go red ring and here is my third. Now I log on to this board and to my horror I see everyone calling best buy Evil for changing there plan, and I understand why, may not agree with them all but some make great points. My question is if I still have a PRP and not a black tie, do I still get taken care of in store or do I need to send off my Xbox? Also I know I have an old Xbox and have read the horror stories of where they need to order a new power brick is that also going to be my case? Seeing that I have a PRP I should be taken care of in store right and not the black tie send out, plz help?
Jay you will be covered by the original terms of the Product Replacement Plan, I believe in almost all caes, this will mean an in-store exchange of your old unit for a brand new one. I don't believe you will have to send the unit to service. At the very worst I believe you will get a gift card for the amount of the unit plus tax. At that point you can bring the gift card in and buy whatever you want.
03-10-2009 03:57 PM
Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.
03-12-2009 12:57 PM