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Aaron-BBY
Community Connector
Posts: 5,551
Topics: 106
Kudos: 422
Blog Posts: 90
Solutions: 229
Registered:
09-29-2008
Hey bb2guns,
Like u_hsen mentioned, Best Buy® isn’t always able to track cash purchases – not because we don’t keep records of them, but because there is often no “common thread” to indicate that any two purchases were made by the same person. When additional information is provided – like a Reward Zone® membership number - it becomes much easier for us to locate purchases.
Now, don’t misunderstand me – both our in-store customer service associates and Consumer Relations department do have the ability to perform basic searches for cash receipts. Unfortunately, the date of purchase alone isn’t always enough. In most cases, you’ll also need to provide the following:
• The exact amount of the sale
• The store location where you made the purchase
If you purchased anything else at the same time, it’s also important to let us know and be as detailed as possible. Because of the nature of Best Buy’s business, the more vague information is, the more likely associates are to find several THOUSAND purchases that meet the provided criteria. Remember though that it’s your responsibility to keep track of your receipts, and that Best Buy® cannot guarantee that we are able to locate your purchases if they have been lost.
I would like to take this opportunity to assist you though, so please keep an eye on your private messages for further assistance!
Thanks,
Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.
Like u_hsen mentioned, Best Buy® isn’t always able to track cash purchases – not because we don’t keep records of them, but because there is often no “common thread” to indicate that any two purchases were made by the same person. When additional information is provided – like a Reward Zone® membership number - it becomes much easier for us to locate purchases.
Now, don’t misunderstand me – both our in-store customer service associates and Consumer Relations department do have the ability to perform basic searches for cash receipts. Unfortunately, the date of purchase alone isn’t always enough. In most cases, you’ll also need to provide the following:
• The exact amount of the sale
• The store location where you made the purchase
If you purchased anything else at the same time, it’s also important to let us know and be as detailed as possible. Because of the nature of Best Buy’s business, the more vague information is, the more likely associates are to find several THOUSAND purchases that meet the provided criteria. Remember though that it’s your responsibility to keep track of your receipts, and that Best Buy® cannot guarantee that we are able to locate your purchases if they have been lost.
I would like to take this opportunity to assist you though, so please keep an eye on your private messages for further assistance!
Thanks,
Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.
 | Aaron|Community Connector | Best Buy® Corporate | | |
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