Best Buy & Geek Squad Policies

[motocycfun]

I cannt believe you sell this product. I thought Best Buy was in the buisness of selling quality products to its consumers. I have been waiting since December for the firm ware update. I have been through the vicous circle of calling them and your customer service to get tranfered back to Insignia. In the troubling economic times is not the time to give up customer service. I would not own a blue ray player if i had been told this form the begining. I have spent about $ 7000.00 in your store this year and i am appauled at the customer service I have recieved. THE KICKER is I can pay the GEEK SQAD 29.99 or wait til insignia sends it for free CAPITALISM and the almighty dollar thats just great oh and dont forget 35.00 ea for the movies I cannt watch.

[Nokia]

I see what you mean. I googled for the update, and it appears on Insignia's site, but when you click it it just takes you to the home page.

[Elizabeth-BBY Community Supervisor]

Hi motocycfun,

John, one of our Community Connectors, is communicating with Insignia to identify a proper solution to this firmware issue.  He will follow up with you as soon as he has new information.  Thanks for letting us know, and thanks for your continued patience.

[John-BBY Community Connector]

Hello motocycfun,

I was disheartened to read that you’ve been waiting so long and gone through so much to get the Insignia Blu-ray firmware update.  I certainly understand your frustration and I offer my personal apology for the extended inconvenience.

I’m grateful that you let us know about your situation, because the update you’re looking for is available for download thru the Insignia Community forums.  You can find it here with complete instructions for installation. 

In addition, I have an offer for your consideration, so please watch for a private message from me.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.

Sincerely