06-29-2009 03:25 PM
Just voicing a complaint
I live pretty far from the closest Best Buy, over an hour trip. I was interested in a couple of Best Buy's new laptop computers, and when spending ~$1500 I am hesitant to buy this online, without ever seeing the items, how well they are built, how comfortable the screen and keyboard are etc.
So this morning I called 1800BestBuy to make sure the store I was heading had them in stock, and I would be able to see them. After checking their computer, and then verifying it (I guess they called the store, I was on hold a good 10 minutes for that part) I was assured They had 2 of the 3 models in-stock. I could go to this store and see them, even sample-use them to make my decision, and make a purchase.
So I get to the store, and none are on display. Thats fine, they are newer models so they didn't get around to it yet. After about half an hour, on a Monday afternoone with very few customers, someone finally stopped to help me.
I asked about the new computers, they did a lap around the displays and said 'don't seem em here, we don't have them in yet'.
Mind you there are 3 workers and zero customers, other than me, in the computer area at this time.
I ask another guy about them, saying that I called. He says they got some new ones in back, and they could be the model. After following this guy around I finally convince him to check the models, i had them written down etc. So he does, and they are both in the store.
I ask if its possible i could see them. No chance, hes too buys watching the 2 others try to put up a display shelf. So after 'harassing' this guy for a little customer service he finally says He is only one man, he has other computers,shelves, items to put on display first and the ones I'm looking for wil be out in a few hours.
Now maybe they have a checklist they have to go down in order or something? And I'm quite sure they don't work on commision, because noone there was the slightest bit interested in a ~$1500 sale.
I called first to make sure they were in stock and I could see these models, I was nice as could be at the store, I had money and wanted to buy one today. There is absolutly no reason 1 of the 3 guys putting up a shelf could not assit me.(actually 1 guy putting it up, one watching, and one leaning on a cart)
I left with the decision to buy a slightly more expensive computer online from somehwere else, its a better all around comp/deal than the best buy ones but the fact i could go IN the store, see it first, and buy it on the spot was the only reason I was going to buy Best Buy in the first place.
06-29-2009 06:20 PM
oh the old planograms.
same deal happened when i bought my last car. they just got delivered that morning. all out back, none parked where they wanted for display.
only difference is the salesman went above and beyond, moving cars to get them out, let me test drive it, and made a sale instead of acting like it was a major bother even answering a simple question.
ah well , im sure both methods have their merits.
06-29-2009 09:59 PM
not really. both make their money selling things to the consumer, only difference is i can't so easily get the brand new car shipped to me from an online store. so technicly speaking he should care less.
but anyway, its karma, and it actually worked out for the best.
i saw the specs, the price and /droll..wanted one bad.
but after a little more research today, found out the one i most likely was going to buy is a dud anyway. of course, typical Best Buy fashion, you are still selling them, even though every single one is defected severly.
06-29-2009 10:23 PM
so far all i see is that you are forced to offer crappy customer service, and forced to sell things that you know do not work at all?
its amazing bestbuy has such a bad rep, i can't figure out why!
anyway not here to knock you, i said my piece and just ordered my sager anyway. im sure you are a nice guy just working for a terrible company,
07-01-2009 02:35 PM
07-02-2009 08:22 AM