Best Buy & Geek Squad Policies

[Rose55]

Hey Aaron-GS,

First off, let me start out by saying, there was no miscommunication...I was told by the agent who came each time, that my 30-day warranty was extended.  My husband was there and he heard it too.  I e-mailed the agent after I was told by your customer service rep that my warranty was not extended.  He confirmed that it should have been extended each time he came to my house.  If you read your own policy, it only states that you stand behind your in-home service for 30 days.  I don't feel that is clear if, in fact, there is only the 30-day period starting with the initial visit and no extensions.  Now you are informing me of that.  If you wanted to make this clear to potential customers, you would have a statement in the section relating to your warranty policy that there are no extensions of that warranty period if further visits for the problem are needed within 30 days of the initial visit. Then there would be no "miscommunication" as you call it.

I know that I would be required to pay an additional fee for further service to my ongoing problem with my PC according to your customer service rep and that is why I will not be contacting the Geek Squad for this problem or any future problems that may occur with my computers.  The only resolution to this issue that I would have found acceptable is a return visit or visits at no cost to rectify whatever the problem is with my computer...but now that will never happen. I have contacted another repair service whose tech will be here tomorrow.

Rose55

A very dissatisfied former customer of Geek Squad and Best Buy