Best Buy & Geek Squad Policies

[dazednsyko]

I recently installed a stereo which included the deck, amplifier and subwoofer  that i bought from a friend and it was working pretty good. I went to best buy to buy a radio antenna adapter and the part to mount the stereo to the dash. the tech who installs the stereo systems came up to me and asked if i needed help and i said yes. he took me back to the shop that they install the stereos at and found me the parts i needed which was great but when i was leaving  i asked how much they charge to fine tune the amp to get the best sound out of it. he paused and said "well just pull around back and ill check it out for you". so i pulled to the back and he started messin with my amp to tune it which to me looked like he had no idea what he was doing. so he finally gets the amp where he wants it and then goes inside the car to mess with the deck. 10 seconds later the subwoofer box starts smoking. i pointed it out to him and he said " dude the wires are too small and the fuses in your amp are not the right ones". i was furious. It has been working fine for the past 3 days that i had it and the past year that my friend had it. Can someone please give me advise on what i should do? i know they should have to pay for that.

[AgentMock]

Best Buy charges before any service is done. Being as you didnt pay for any service, you will be hard pressed to get money out of the situation.

That being said, I hooked DVC subs up wrong the first time I installed them in my teen years and did it incorrectly. They worked for several days before messing up.

What guage wire and fuses did you ineed use?

[dazednsyko]

its a kenwood 800w amp and i think alpine subs . im not sure the watts on the subs. the wire is 8 gauge

[Elizabeth-BBY Community Supervisor]

Hi dazednsyko,

Aaron, one of our Geek Squad Community Connectors, will be reaching out to you in the next few business days.  Thanks for posting!

[Aaron-BBY Community Connector]

Hey dazednsyko,

I can imagine how frustrated you must feel to have encountered difficulties with your car stereo system, especially if you’ve only had it for such a short period of time.  I would be equally disappointed in a similar situation.  Please keep in mind, however, that Best Buy’s service guarantee would not cover damages to the unit if it was improperly installed by a third-party or unlicensed technician.

I’d like to take this opportunity to gather some additional information from you, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication.