Best Buy & Geek Squad Policies

[room9man]

I am sorry I just can't stop laughing...

should have DELIVER goods when orders were place, instead of canceling it

should have PROVIDE better customer service

should have GET Rid of this discusion board where some random loosers(so called contributors) mocks your customers without facts

http://finance.yahoo.com/blogs/breakout/best-buy-ceo-brian-dunn-resigns-company-going-151536950.html

Bye Bye BestBuy(else where)

[deusexmachina Valued Contributor]

What makes me laugh is that you think that this will help you (consumers in general) in some way.

Oh and here is a fact for you, there is only one "o" in "losers".

[LC1]

WOW, Never saw that coming, LOL He drove it into the dirt-Junk stock to come!!

[JWP]

Of course BestBuys inevitable demise will help us "consumers in general". Hopefully the few brick & mortar retailers left will learn from BestBuys stupidity.BestBuy will become THE model for customer disservice.It should be obvious but I guess this will prove that retailers can't...

1.Blatantly lie to the customer.

2.Not allow store managers to be flexible with company policy

3.Deliberately pull the Black Friday scam. Slash prices in order to draw customers into the store and then inform us less

   than  a week before Christmas that the product would not be delivered..

I was going to post more examples but just thinking about how BB screwed me and three other family members this past Christmas managed to pissen me off.......again. Goodbye and good riddance.

[deusexmachina Valued Contributor]

I don't think you understand WHY big box stores aren't profitable. It isn't the customer service, it's the pure size of the stores and how much product/people/rent costs. Americans want the cheapest possible product these days, e-tailors with lower overhead win there and eventually that's all that will exist. With time, their prices will be raised as they have no one to compete with and "customer service" will drop as it'll no longer be profitable to just swap out product in order to please people. Then I'll see you guys on the Amazon forums complaining about how Amazon's customer service is awful and how you hope they go out of business.

I honestly don't care what happens, but if you think it will be beneficial, you are very wrong.

[SlimJim77]

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deusexmachina wrote:
I don't think you understand WHY big box stores aren't profitable. It isn't the customer service, it's the pure size of the stores and how much product/people/rent costs. Americans want the cheapest possible product these days, e-tailors with lower overhead win there and eventually that's all that will exist. With time, their prices will be raised as they have no one to compete with and "customer service" will drop as it'll no longer be profitable to just swap out product in order to please people. Then I'll see you guys on the Amazon forums complaining about how Amazon's customer service is awful and how you hope they go out of business.

I honestly don't care what happens, but if you think it will be beneficial, you are very wrong.

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I've been saying it, and will continue to. The side of Americans that wants the best, but isn't willing to pay for it, makes me sick to my stomach.

Give these haters what they want...an entirely web based commerce structure, and see what that does to their local economys. I can't wait.

[APR28]

Just 5 years ago BBY was "dancing the jig" all over Circuit City's dead carcass without paying attention to anything else. Their prices went up, customer service went down and store policy was stiffened.

I don't believe in karma but I guess that's what you can call it.

[SlimJim77]

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APR28 wrote:

Just 5 years ago BBY was "dancing the jig" all over Circuit City's dead carcass without paying attention to anything else. Their prices went up, customer service went down and store policy was stiffened.

I don't believe in karma but I guess that's what you can call it.

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Wrong. Dead wrong. Circuit City was never a threat five years ago. More like twenty years ago. 

This game is all about web commerce, and the noobs therein. Freedom isn't free.

[carnivoran]

Good riddance , it isn't happening fast enough for me.

[room9man]

BBY may not have failed this bad if they hired smarter employees..... you guys totaly misunderstood the point of our criticism

Why are you talking how american's shopping trend?isn't wal-mart or target a big box stores?

I think it is irrelvant to talk about people in general,   people who leave posting here were your customers once.

they chose BBY over discount online stores.

I agree with you in some point. Yes, big box store has higher overhead cost than online stores.

But it doesn't mean they can't deliver goods or honor the deal they advertised.

Price isn't the only reason your customer leaving the BBY, just read over threads post in this forum. many of us leaving BBY becaused of bitter experince with BBY.