02-03-2009 12:57 PM
02-03-2009 03:07 PM
I found their terms and conditions
Read exclusions to coverage: part six, section one. Are you an authorized repair person?
Exclusions to Coverage:This Plan does not cover:
(i) damage to your product caused by accident
(unless you have purchased the optional ADH
Coverage), abuse, neglect, intentional physical
damage, misuse (including faulty installation,
repair, or maintenance by anyone other than
an authorized service provider), unauthorized
modification, viruses, extreme environment
(including extreme temperature or humidity),
external condensation, lightning, static
electricity, fire, flood, insect infestation, rodents,
02-03-2009 03:07 PM
I have the 3-year parts and labor coverage with Accidental Damage from Handling.
I realize the disk is considered as software but it is something that came in the box, with the computer and it should be at least handled differently. Instead when I asked for the manager he snickerd at me and said "who do you think your talking to?" For $300 I dont think I should be laughed at by him. Besides I have read my copy of the coverage and it doesnt say anything about software. Actually it says " This coverage option provides coverage for manufacturer's defects in materials and workmaship." That disk is a manufactureres defect.
02-03-2009 03:20 PM
The hassle that BB geeks gives everyone is terrible, but I have been working with computers for 20+ years and software has never been covered under a warranty. The manufacturer warranty should cover software that was installed on the computer when you purchased it, but they only cover it for usually 1 year.
I have never seen something like the BB Black tie warranty or even CC(RIP) firedog warranties that covered software.
02-03-2009 03:22 PM
They shouldn't laugh at you or treat you rudely in anyway. Agreed.
But ya it is a defect, sorta. It's a software defect, not a hardware defect. I'd never touch one of those disks. They mess up computers. Most builders don't send them anymore. The problem you have with software is gateway doesn't write it (for the most part) a different company does. So they don't cover other companies mistakes. Only themselves, that why computer lingo is so specific.
Other then how they treated you I see their point. BUT they should have came up with a solution that you both agreed on. No just sent you home. I mean did they give you any options for a repair?
02-03-2009 03:24 PM
02-04-2009 04:33 AM
02-04-2009 06:19 AM
Take some time to read the forums before recommending the geek squad. If you read all the threads about the geek sqaud you would see that it would take several managers to figure out if the geeks were actually allowed to run the system restore, then it would take several geeks to check the machine in and they will try and sell you several hundreds of dollars of worth of junk and then the geeks would tell you that it will take them 5-7 days to run the system restore.
It would be alot less hassle to just run the system restore yourself.
02-04-2009 06:48 AM