Best Buy & Geek Squad Policies

[swocronara]

 So I called to ask a few questions about direct tv 8/11/2011. Then the lady said if I ordered it that day that I would recieve a $50 best buy gift card in my mail in 6 to 8 weeks. It has now been 9 weeks and 2 days and still nothen. So I contacted direct tv and after 2 days of repeated answers, 12 different phone numbers,a supervisor and wasting more than half my minutes on my cell phone, they said that I had to contact best buy since they handle the gift cards. So I called the best buy customer service and after 15 minutes on hold, the person said that it is direct tv's promotion and that I have to call them, they are the ones that give out the cards. So now ive got 2 companies pointing fingers at each other and no answers. The bad part on top of all that, is I found out the lady who told me I would get the card if I signed up, offered it when it was expired 7/20/11. I had no idea about that. Thats not my fault the lady lied so I should still get it!  So now I have their service under false promises. And I cannot get anyone to help me! Someone should have to honor it but I cant seem to get anyone to help me at all! Is there anything that I can do? Because on both sides, they say they dont have any numbers for high up people except supervisors and I already tried that with directv. Its not fair to lie to me to get me to sign up and then not follow through. Now I have a $60 satilite bill for 12months and then over $100 for the 2nd 12 months and im stuck with it. Can anyone PLEASE help me? Im at my witts end after 4+ hours of people from both places saying the same stuff over and over and giving me all these #'s to call and dont know what else to do! Thank you so much for your time

[LiquidTension87]

I'm confused, When you called, did you call Directv or was it a Best Buy store / 1-888-BEST-BUY?

[Ryan-BBY Senior Social Media Specialist]

Hello swocronara -

SarahT from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Carol53000]

You committed to 2 years of satellite TV payments to get a measly $50 gift card? Please tell me that you were going to get Direct TV anyway and just thought you'd take advantage of the deal. I hope someone can help you get your gift card.

[LiquidTension87]

That's kind of what I was thinking too- nearly $2000 over two years for a $50 gc that you cant even use on the original purchase...

[SarahT-BBY Community Connector]

Hi swocronara,

I'm sorry you have not received your Best Buy gift card from DirecTV. This is a DirecTV promotional offer which the method of fulfillment just so happens to be a Best Buy gift card. I'd be happy to contact DirecTV on your behalf to see if we can get these gift cards processed for you. I will send you a private message to collect some of your information so we can proceed. To check your private messages, make sure you are logged into the forum and click on the envelope icon in the upper right hand corner of your screen.

Thank you,