Best Buy & Geek Squad Policies

[bootdrive]

The customer support people should be required to shop at Amazon.com for a few months to learn what good service really is. I clicked on chat to talk to customer service agent, the person admitted he did not know what the Upgrade & Save program was. The chat ended when the agent said he could not help me and he just hung up on me. Hard to believe, but I have a lesser opinion of Best Buy now. Why bother even having customer service when they are terrible?

I used Amazon customer service once and walked away satisfied.

[Blake-BBY Community Connector]

Hello bootdrive,

That sounds like a really poor experience.  I'd like to personally apologize for the nonchalant attitude you received from the representative.

With the Upgrade and Save program you bring in your DVD to Customer Service and receive a $5 coupon toward a Blu-ray movie $9.99 and up.  You can learn more about the program by clicking here. 

 If there's something that I can help you with, don't hesitate to ask.