Continued.... with about two paraghaphs missing. After my conversation with GEEKSQUAD personel, I call the BESTBUY store and ask to speak with someone from management. After quite a while of being transfered to different persons in, as it seamed, an attempt to get me to give up on my persute to speak with someone from management, I make a demand from the final person I was speaking with to, let me speak with management! On hold,....transfer then, "Hello, this is Kristen, how can I help you" I asked if she was a manager, .. she replied, "yes". Hey Kristen I don't know if you have any knowledge of my situation, but I have some concerns about a notebook that is in for service for the second time,......she was well aware of my situation and had my screen pulled up in front of her and was reading my service order information we introduced. I spoke concerning the fact that this was the second repair within three weeks of the previous,...Blah blah, HOT, multiple parts replaced, Fire Hazzard and the fact it wasn't repaired properly the first time seeing it's back again after three week from service. I spoke to her concerning my Three Year Black Tie Warranty which I purchased for peace of mind and to the fact that my notebook is of questionable quality. I then inquired with her the limitations of my warranty and to when an item is considered a LEMON. She proceeded to tell me that GEEKSQUAD will fix my notebook properly and in concerns to the Black Tie Warranty with items that cannont be repaired,......This is where it gets real good, "if an item is sent in for four hardware repairs during the warranty period, they will replace my notebook with one of equal technology,.....fair enough I'm thinking, but also, if we deem your laptop to be defective or is in for repair for longer that one month,..we will replace it and that will fulfill our warranty with you. So, again I'm thinking to myself, I have not owned this thing for eight months,....it's still under the manufactures warranty, then for all my frustration with this product, you are going to cancel my three year warranty after owning a defective product for eight months, in which better that a month + ownership it was in for repair! I proceeded to tell her that I would be displeased if they cancelled my three year warranty after eight months,.....that was the end of our conversation. Well for those of you who have not fallen asleep,......It's not over yet. Another week goes by and I recieve a call from GEEKSQUAD, " your laptop is ready for pickup", fantastic I'm thinking, my call to management got them to expedite my repair!!!!! So, once again I'm standing at the GEEKSQUAD counter to pickup my notebook. The tech comes through the service door with my notebook,......AND IT IS FILTHY, there is this white sticky stuff smeared on the bottom and on the keyboard and sides, plus there are two water rings on the cover, where someone had been using my notebook as a coaster for their soda cans,.....Remain calm, I tell myself. So I, C A L M L Y ask the tech if he had some type of cleaner and I will wipe it down while he finishes my paperwork. I'm at the counter cleaning this sticky white stuff off my notebook and I figure out what this goo is,.....IT"S THERMAL PASTE!!! it's in the vents, it's in the keys, it's on the monitor,.....What the @*#% does the inside of this thing look like if it's this bad on the outter surface! CALM,...OK fifteen minutes wiping and detailing,..there looks pretty good! Let's power it on,..and see how it works,.....AHHHHH YOU GUESSED IT!! NOT WORKING!! Here it is, going on five weeks in repair,.....I get a call from GEEKSQUAD,"there is some sort of problem with your laptop,....the recovery disc you gave us will not reload the system and we have to send to the manufacture and request new recovery software". Know that these are the same people who I paid $85.00 to make the recovery discs,.....and "there not any good!" THE STORY CONTINUES...................
