05-03-2010 12:22 PM
05-03-2010 12:27 PM
I don't really see the point of your post. Did you even have an issue like this? You don't know what has been discussed with any clients in that situation via PM or over the phone with corporate so I don't see how you could possibly know what you're talking about. LOL
05-03-2010 02:25 PM
This is in regards to the users other thread. I'm gonna mark it to be put with the other thread.
05-03-2010 02:37 PM
This is an independent thread.
Join online discussions with in-the-know consumers. It's the ideal forum for asking questions, exchanging ideas and getting the most from technology.
05-03-2010 05:40 PM
05-03-2010 08:25 PM
b12njoy2010 wrote:Respectfully, why would a manufacturer be held accountable for the condition of a product at POS? It is clear even by Best Buy's account that they receive the product in "new factory-sealed" condition.
What makes you think that new factory-sealed means that there is an actual legitimate item in the box all the time? Manufacturers make mistakes as much as Best Buy and any other retailer does. During my time at Best Buy, I have encountered a number of these mistakes (e.g. a red Nintendo DS in a box advertised as black, laptops with the wrong AC adapters, laptops with no batteries, TVs with no remote, etc.). You are only hearing one side of the story on these forums (usually the angry side). There are three sides to every story: side A, side B, and the truth. Personally, I think these incidences are isolated ones. It's not company practice to resell used items and tag it as new.
On a side note, correct me if I am wrong current and/or ex-Best Buy employees, but aren't gaming consoles usually PRC? If so, there would be no feasible reason for Best Buy to repackage a returned/exchanged game console and resell it if they get vendor credit back from the manufacturer. I never worked in Operations so my memory on this is cloudy at best.
05-03-2010 09:21 PM
I'm sure this is a combination of mfg. mistakes, and BB mistakes. At the store level, a used unit can accidentally get put back out on the floor, especially if it looks unopened on the outside. For some reason, a lot of people are assuming that it's BB trying to get rid of used units. Occam's razor applies here.