Best Buy & Geek Squad Policies

[carnivoran]

Buying from stores that aren't compete crap has taught me I don't have to open the box before I leave the store, because if I get it home and find its broken , I can take it back! Omg what a concept!

[Bagman]

You must not be shopping at Best Buy any more, doesn't it feel good to be a trusted customer again, welcome to the other side!!

[carnivoran]

Lol true that

[deusexmachina Valued Contributor]

...and how are the 1990's these days?

[CrimsonRain]

Mmmm Power Rangers and Super Nintendo...

[Apathy]

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carnivoran wrote:
Buying from stores that aren't compete crap has taught me I don't have to open the box before I leave the store, because if I get it home and find its broken , I can take it back! Omg what a concept!

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Well, if nothing else at least you provide amusing posts to read...  You completely ignored what I wrote and made another arbitrary statement.  

You're so fanatical, there isn't any point in trying to talk to you.  Just remember that no matter what you type, or how many times you bash Best Buy in this forum, last year they dominated market share for the holiday season and still account for almost a third of U.S. consumer electronic sales.  Now, this is where you and others can chime in about going the way of Circuit City, the Forbes article, or whatever else.  Except the actual numbers produced by Best Buy proves you wrong.  

Maybe, one day in the future, the market and industry will change and Best Buy will no longer be necessary or profitable.  But that isn't today and your opinion is a minor fraction that in unavoidable for corporations that do billions of dollars each year.  Oddly enough on a forum that is dedicated to resolving customer issues, you find a lot of unhappy shoppers here.  Only someone as dense as yourself would use it to measure the opinion of a company as a whole.

[RealGeorgeW Emerging Expert]

*ahem*

Go buy a car, without test driving, or seeing it.

You'd laugh at the idea right?

Yet you're perfectly willing to spend hundreds(thousands sometimes) on a piece of electronics, and betting on luck that it's undamaged and works property.

I'd hate to see how you'd fair in a casino with those odds.

[Mbrguy Emerging Expert]

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Apathy wrote:

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Wow. Exactly what I've always been trying to say but perfectly put. *bowdown

[Nytwyng]

If only to play Devil's Advocate....

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Apathy wrote:

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carnivoran wrote:
Buying from stores that aren't compete crap has taught me I don't have to open the box before I leave the store, because if I get it home and find its broken , I can take it back! Omg what a concept!

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Well, if nothing else at least you provide amusing posts to read...  You completely ignored what I wrote and made another arbitrary statement.  

You're so fanatical, there isn't any point in trying to talk to you.  Just remember that no matter what you type, or how many times you bash Best Buy in this forum, last year they dominated market share for the holiday season and still account for almost a third of U.S. consumer electronic sales.  Now, this is where you and others can chime in about going the way of Circuit City, the Forbes article, or whatever else.  Except the actual numbers produced by Best Buy proves you wrong.  

Maybe, one day in the future, the market and industry will change and Best Buy will no longer be necessary or profitable.  But that isn't today and your opinion is a minor fraction that in unavoidable for corporations that do billions of dollars each year.  Oddly enough on a forum that is dedicated to resolving customer issues, you find a lot of unhappy shoppers here.  Only someone as dense as yourself would use it to measure the opinion of a company as a whole.

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Let's take as a given your figures regarding BB's market share for the holiday season and portion of US consumer electronic sales...that couldn't possibly be affected by them being the only coast-to-coast electronics chain still standing (at least for the moment), could it?

And, if we split hairs, BB (nor any other electronics retailer) has never really been "necessary."

The market and industry already is changing.  And, like Circuit City before it (and, in the home video industry, as Blockbuster appears to be doing), BB is behind the curve instead of riding it or getting our ahead of it.  Pure market penetration can (and may) account for the appearance of success.

Myself, I can't think of a time I've walked into a BB in the past 6 months or so and not walked out empty-handed and unsatisfied.

[ncoclub]

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SlimJim77 wrote:

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carnivoran wrote:

nah he was saying you cant returned damaged products, including the ones that are damaged in the box when you buy them, aka buy big screen , take big screen home , open box , find broken screen, take it back to store, and get told that you did it and you screwed.

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You're problem, David, is that you're all accusations, and no answers. I have yet to see you provide any meaningful resolution to any issue. You dog BBY at every opportunity, while other retailers don't even offer an avenue for such malicious behavior. Your mudslinging is as predictable as the sunrise. Spice it up with some answers for a change.

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Let's hit this from BBY's angle on the "meaningful resolution" offered by the BBY Fanboys. According to them, it is the customers "right" to open newly purchased products to check for physical damage before leaving the store. They sign an agreement that if the product is damaged that they are responsible. Ok then. It's a typical Saturday. I walk up and buy a new TV. I purchase it, then proceed to the front. I then ask an associate to help unpack it, check that all accessories are present and plug it in to check for physical damage etc. According to the fanboys this only takes 5 min (no way in heck but for arguments sake I'll give up that point). While this ( 5Min) check is going on 2 more customers leaving the store with their electronic products see this check going on and think that's a great idea!!!..I think I'll do it too. Now we have three people unpacking their products and checking them at the front door. Where are they going to plug them into? Does the front desk have multiple outlets available for this? What if one of the three actually finds something missing or physical damage? Now this product has to be processed for exchange. And remember, we are only talking about 3 customers. What if this 3 becomes 5 or 6? Now the front is swamped with half opened boxes and customers jockeying for a outlet to plug into. Another Fanboy mentioned in this thread that some BBY stores would not be happy with this. Why? It's what you are demanding us to do!! (remember the damage waiver we must sign). Now just imagine its Christmas time..Please fanboys tell me how any BBY store is going to have enough employees (or electrical outlets) to accommodate 30 or 40 people who want to check their products? ISN'T GOING TO HAPPEN. The store would litterly come to a standstill. I know this policy is not just BBY's (Walmart, Target and K-Mart have similar ones). What I am saying is that on one hand BBY wants customers to check their products before leaving but ARE NOT SET UP TO DO SO. You can't have it both ways. You want customers to follow return policy but have nothing in place if everyone wants to follow it.