Best Buy & Geek Squad Policies

[Kevin23]

First of all I just want to say I've had experience working in retail in the past, so I know that the customer is not always right, some people can be very unreasonable. However what happened to me was just a horrible experience that no one deserves to have. 

Basically I went to best buy last weekend and purchased a Mac book pro, for whatever reason the price of the same exact machine went down a lot so I went in the other day to get the price adjustment. The first time I bought the Mac book pro, the sales associates told me there was a discount of $100 per every $1000 you spend, I bought the $1999 model and got the discounts and paid $1799. (For those that's going to say there's no such discount as best buy for macbooks, trust me I got receipts to prove it.) Anyways, when I came back to get the price adjustment, I mentioned the same discount in a very civilized and professional manor to the woman working at the customer service. The same exact Mac book is now $1599, so I explained to her that I should get a $100 discount off the $1599 since it's over $1000 dollars. She immediately starts to give me dirty looks and an attitude and was completely disrespectful. She even accused me of double dipping on the price match, I told her that if I was coming in today to buy that macbook, I would get the $100 discount. Even though I was getting a price adjustment, I was still going to pay $1599 for the macbook, thus entitling to my $100 discount that the sales associate had given me when I bought the macbook for $1999. She wouldn't even bother looking at me and never explained why I wouldn't get the $100 discount this time. She then brings over a supervisor who treats me no better. At this point, it wasn't even about the money anymore. I was so angry, if they had treated me like a person (forget treating me like a customer that wasn't going to happen) I wouldn't have had anything to post here. I'm pissed off right now just thinking about that experience.

Anyways I just wanted to share my experience with everyone, this was at store 1180 in Northridge, CA. I'm not going to say I'm never going to shop at best buy again because of 2 disrespectful employees but this whole experience has really tainted my view of best buy.

[left_coast_831r]

I know the feeling, I myself have had trouble with BB employees( the stores in soquel and Salinas CA )

[Nokia]

How many employees mentioned this discount? I've never heard of it. You may have found an employee doing something that wasn't supposed to be done.

[Elizabeth-BBY Community Supervisor]

Hi Kevin23,

I've asked John, one of our Community Connectors, to look into this and follow up with you.  You should hear from him within the next few business days.

Thanks for your patience,

[John-BBY Community Connector]

Hello Kevin23,

I was disheartened to read about your experience in seeking aprice match on your Macbook Pro.  One of our strongest principles is that our customer should alway receive the best pricing we can provide and I offer my personal apologies as it appears we did not live up to that ideal.

Typically, when you receive a discount or use a coupon on a purchase, the discount can only be applied one time.  That means if you receive a discount on the original purchase and then ask for a price match, you wouldn't receive the discount again subtracted from the new, lower price.  While there are some situations where this is not the case, generally speaking it is true.  For reference, our price match policy can be found here.

Having said that, I have some additional information for you, so please watch for a private message from me.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.

Thank you for taking the time to make us aware of your experience!

Sincerely,