Best Buy & Geek Squad Policies

[deusexmachina Valued Contributor]

He can say "Best Buy is not your mommy" or he can say "I'm very sorry that you're having issues getting a copy of your receipt. However, It's your responsibility to manage and maintain your finance records, Best Buy cannot be responsible for managing them for you" The meaning is the same and the implication is the same. Being blunt =/= personal attacks.

[Nokia]

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carnivoran wrote:
Saying things like " Best buy is not your mommy" has no place and or business being posted, as all it does is serve to further anger already angry and or irate customers.

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carnivoran wrote:
A customer shouldn't have to check their product new out of the store to make sure they aren't buying broken crap, if that's what bestbuy is selling and won't replace when u get home and it is broken, which I've seen In multiple posts, then bestbuy will go out of business due to bad business. And don't bother with your uppity replys just read the forums and you'll see it stinks of bad customer service and bb not backing the products they sell. If its broken new out of the box the company should exchange it no questions asked , that's what we call customer satisfaction, something I see very little of with my current situation or with others.

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[DanK Best Buy Employee]

Please note that it is the customer's responsibility to keep track of their receipt. Additional copies are an extra convenience that is offered.

[hazedragon45]

Katrina, I sent you a Private Message.