02-24-2011 04:48 PM
Thank you for posting in Best Buy® forums; I am sorry for the disappointment you feel because Best Buy® was not able to provide you with a receipt to honor the insurance claim for your stolen computer.
At the moment we have not received additional claims of customers not getting there receipts via email. Best Buy® policy behind emailing the receipt is that it takes no longer than 2 hours once a request has processed. The customer should also view there “Spam’’ folder as it known to filter into the folder. Best Buy® is willing to use an alternative email address if needed.
As you might have read, additional method of look up, include visiting the Best Buy® store in the country the purchase was made, or if you are a Reward Zone member you can always visit MyRewardZone.com. Receipts can also be delivered via fax and postal mail, but currently this option is not available for our international customers.
I understand you partly blamed Best Buy® for not receiving the compensation that your insurance would have offered. I noticed that you did not take the offer the $50 gift card that was offered. I cannot promise that Best Buy® will compensate you for what the insurance company, but I am willing to listen to what you believe Best Buy® can do to regain your confidence as a customer.
02-25-2011 02:37 AM
02-25-2011 03:17 AM
I have a request for bb community connectors. Remove slimjim77 from these forums please I've read post after post of his derogatory remarks and frankly its rediculous he hasn't already been removed for trolling and being generally disruptive to your customers who post here, thank you.
I am quite saddened that you feel I must be removed from these forums, as I aim only to help, in my own special way. Regards.
02-25-2011 04:01 AM
02-25-2011 05:18 AM
02-25-2011 05:32 AM
02-25-2011 05:33 AM
02-25-2011 05:46 AM