01-04-2009 05:42 PM
Over the past two months my computer has been sent in for repair almost four times by Geek Squad. This all started in early November when I realized my screen was not coming on and I submitted my computer for repair. It took Geek Squad a month to fix it during this time they sent it back to my store unrepaired and then my store had to send it back. This led to me not recieving the computer until almost mid December, when it had arrived to the store me and the Geek Squad agent looked at the computer and was surprized to find that not only was there a bright pink line down my screen but also my wifi card was damage. However, because I need my computer for exams I took it back to school and then returned it to Geek Squad once arrived home for Christmas Break. Now after me and my store have called every day to try to figure out if my store's lemon request will be approved, or will they restore my computer. I find my self extremely enraged at Best Buy and Geek Squad because no one knows whats going on! I return back to school in a week and need my computer and I am extremely exhausted with this game that Best Buy is playing with the repair of my computer and I am thinking about taking legal action. The Geek Squad is responsible for breaking my computer and I think they should take the responsiblity for fixing it correctly or agreeing with the store's request to lemon out the product. I am extremely angry and fustrated and this has pretty much been messing with my school work so much that I may have to scarfice paying for books in order to buy a new computer from somewhere else. Throughout this entire experience I have had rude customer service agents at both best buy and geek squad over the phone, no clue of where my computer is located, and extremely slow service. This experience has ruined my trust and liking for best buy as a company.
01-04-2009 08:10 PM
01-04-2009 08:36 PM
01-04-2009 08:39 PM
be paitent who knows you may be getting a free laptop soon.
in our store, i've seen a lot of people gotten approval for a free laptop and they walk away with one without paying anything.
unforunately they do take a while because of shipping. UPS shipping is slow as every knows it.
01-04-2009 08:44 PM
01-04-2009 08:48 PM
geek squad's policy is usually they won't contact you unless your product is in the store and ready for pick up. they don't have the time and phone lines and employee to follow up on every product they send out. sometimes when the product is in the 3rd party service center, geek squad doesn't know what they're doing with it because the 3rd party service center do not communicate with geek squad (because same story, even they don't have enough employees, and time to communicate with geek squad of every step they do)
that's pretty much the same situation for everything.
01-04-2009 08:52 PM