05-11-2012 10:49 AM
Good afternoon Nicole123 -
Thank you for reaching out to us regarding your recent disappointment with your video game purchase. As Ryan mentioned, Brendan will be reaching out to you to see if he can offer assistance, however I wanted to also touch base and apologize for the previous comments that were made on your thread that have since been removed.
I firmly believe it is not acceptable for any employee of our organization to belittle or criticize our customers. I do want to point out though, that the only people on this board who speak on our behalf officially as a company are the Community Connectors and Community Supervisors. There are several employees who do post on this public forum on their own time, and receive no compensation for their postings. The expectation is that these employees will abide by the same Community Guidelines that anyone else posting in this space are bound to. Typically, the majority of these postings are helpful and informative, however sometimes there can be some which do not fall into that space, and again I apologize that you were subject to the latter category. Rest assured, this type of behavior is not tolerated and we do moderate this space heavily.
05-11-2012 04:55 PM
05-11-2012 05:55 PM
05-11-2012 10:30 PM
You know what? I am completely and utterly prepared to be the bigger man here.
Allow me to apologize to the OP for what is/was perceived as a snide post. Of course, perception is unclear via text on some website, but that's splitting hairs.
I will stand firm that none of my post violated forum policy. I was specifically called a "little jerk", but I did not feel the need to report an obviously slanderous remark directed toward me specifically.
Furthermore, I take offense to those claiming I have no sense of customer service. In my six your as a Best Buy employee, I have help HUNDREDS of people. Put smiles on countless faces. I know who I am, and what I do. I will not be misrepresented here, or anywhere.
This will be my final post.....in the POLICY section. If you wish to see the real me, I hang out in the home theater section quite often.
Don't slam the football, Carnivoran. This statement IS NOT under duress.