Best Buy & Geek Squad Policies

[02Roush2]

Sony offered a net price of $249 last month for the PS3 (80 GB) and $349 (160 GB)if purchased with their credit card and only at their site or store.  Now they offer a net of $299 for the 80 GB unit and Dell offers it at $340 on their site but BB will not match either of these deals. Why not?  I prefer to shop at BB but I refuse to pay them a premium for doing so.

[dnicole-employe]

Price match policy is only to a local retail store that you can physically walk into. Also, the only thing on-line that BBY matches in store will be Bestbuy.com we won't match any other companies online price. Sony doesn't have local stores (atleast few and far inbetween) so if you were ordering it through them they essentially  have 75% less overhead! Also it sounds like the only way to buy it through Sony is to use THEIR credit card, which is the only reaosn you get the deal. Atleast thats the way it sounds wordered? Please correct me if i'm wrong.

[02Roush2]

Yep.  I have to use their credit card but I would pay it off immediately anyway.  They do have a store here in Atlanta.  It's amazing to me that a company the size of BB doesn't demand Sony allow them to match deals that Sony themselves offer.  I mean what would Sony do, drop BB as a vendor?  Since Sony can't seem to move any significant number of these units anyway (think WII and XBox 360) they aren't about to drop any vendors. I would go down today and buy one of these on my BB card if they matched the deal.  Late last year even Target offered a $40 gift card if you purchased a PS3 at one of their stores. Again, I am not asking BB for a special deal, only to match the pricing I can get right down the road.  I'm in no hurry and I think as sales continue to fall for these units there will be bargains available on an ongoing basis. No worries though.  If this is the biggest problem I have today then it has been a pretty good day! 

[hockeycanuckjc Trusted Contributor]

To get that deal you have to sign up for the Playstation Visa Card......................

BB Cant match other CC Vendor offers.................. Its only on sale goods explicitly listed in the paper ad or online.

[02Roush2]

Not "can't" but WON'T match.....  That's okay with me.  It's their business and they can run it any way they want to. Just ask Circuit City how well that works sometimes...  I know they don't make any money on the PS3 unit but they bank on the games, cables and all of the other goodies to make a profit for them. As the consumer I choose to purchase everything associated with a purchase from the company that gave the best price to begin with.  So BB makes nothing off of me or anyone else that shops this way.  They are almost never the low price on anything around here.  Brandsmart and F-y's lead the way there... With that said, BB remains my first stop when out shopping for something they carry and I still purchase from them when they have the best or equal price. 

[Elizabeth-BBY Community Supervisor]

Dear 02Roush2, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[02Roush2]

Don't worry about any kind of response.  I appreciate the offer but I understand the policy and don't need any further explanations.  This issue will not change my opinion of Best Buy.  BB will remain my first stop when looking for items carried by BB.

[Aaron-BBY Community Connector]

Hey 02Roush2,

I do certainly understand your concerns, but please keep in mind that Sony’s offer is only available due to their partnership with Chase Bank USA, NA. Best Buy® does not currently have a relationship with this third-party company, and as such has no way to honor the financing offer associated with this promotion.

Additionally, remember that Best Buy® does require that products be available at a competitor’s local brick-and-mortar store in order to be eligible for a price match – even if that competitor is the manufacturer of a brand we carry. For more information on this policy, however, please see the Store Price Guarantee FAQ located on BestBuy.com.

Thanks,

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.