Best Buy & Geek Squad Policies

[sodaferret]

So i just wanted to send this message to all Geek Squad people:

       I hope you are having fun with my laptop.   I havent seen it since august third, you seem to just not want to give it back to me.     It will show up in the store, ill drive an hour to pick it up, and when i arrive you will tell me that its not fixed and needs to go back... three times.     You promise to expedite it, since you broke it, but it seems like everytime you send it back it takes twice as long to come back.   I miss it so if you ever decide to send it back, i will greatly appreciate it!!!!   If not, ill just enjoy my new mac that I was forced to buy when school started.    But since you guys dont price match, i did not purchase the mac from you, not that i would have anyway because you guys suck.    Its too bad i cant sue you for the price of the mac since its your fault i had to buy it.

[Adamtech Emerging Expert]

What is the problem that you were experiencing with the notebook?

[Adamtech Emerging Expert]

I am still waiting to know what the problem is.

[Aaron-GS Community Connector]

Hey sodaferret,

Being without a computer is always difficult - especially for full-time students and small business owners - so I can imagine how frustrated you must feel to be facing repairs on your laptop.  Rest assured though that Best Buy® strives to ensure that each and every repair is completed within a timely fashion.

I would like to take this opportunity to gather some additional information from you, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication.