06-26-2009 07:38 PM
06-26-2009 09:02 PM
One of the community connectors can look into why it's taking so long.
But really... all you do all day is play XBox? Go outside.... read a book.... learn how to spell.... go swimming.....
06-26-2009 09:41 PM
After talking to a geek squad agent he told me to call 1800geeksquad they told meto call my local bb which i just called.
1800geeksquad isn't a number. There's too many numbers there for it to be a number.
06-26-2009 09:46 PM
06-26-2009 11:39 PM
06-30-2009 03:23 PM
07-01-2009 10:11 AM
I know it can be frustrating when a primary source of entertainment is suddenly unavailable due to a problem, defect, or the need for service. I know, too, that the experience can become more complicated when it appears that you’re not seeing the same procedures followed that others have experienced. I regret that this is the case, but updates to our protection plans last fall have changed the way that the terms and conditions are fulfilled.
Based on the information you provided, it sounds as though you have Geek Squad® Black Tie Protection (GSBTP) coverage for your Xbox 360. These plans differ somewhat from the Product Replacement Plans (PRPs) we offered in the past in that they provide repairs first and foremost rather than an immediate in-store exchange. It’s regrettable if this does not meet your expectations, but please understand that Best Buy has not offered PRPs since 09/13/2008, as explained in this thread:
Now, as far as the repairs of your Xbox 360 are concerned, please remember that neither your factory warranty coverage nor our service plans guarantee turnaround times. As such, your local store would have only been able to provide you an estimated return date for your console.
I would like to provide you some additional information, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication.