Best Buy & Geek Squad Policies

[Xbox23]

First off ill state this: Bestbuy is my favorite place to go to on the weekends. I bage my mom all the time to take me. When someone i know needs something that bestbuy has i tell them to go there. That said on November the 1st of last year i got a 360 pro and a ton of other stuff including a warranty. Well after a guy telling me it was a $100 to transfer data instead of the $50 (this was a geek squad agent) i left furious. I called back a few days later and a guy told me that my warranty made me only have to take just the console to them and in 3-5 days i'd get a refurb at my door. Well i did that and today is the 6th day and i still dont have it. After talking to a geek squad agent he told me to call 1800geeksquad they told meto call my local bb which i just called. I called them again told them my story and the guy said it wouldn't come till the 19th of next month. What the hecks goin on,my friend's and uncle's 360s have broken and they gave them a brand new ones within an hour. Also my friend just did this a month ago. I just want a 360. I have nothing else to do of a day, and i really really want to play cod4. PLEASE HELP ME!!!!!!!!!!111

[RealGeorgeW Valued Expert]

One of the community connectors can look into why it's taking so long.

But really... all you do all day is play XBox? Go outside.... read a book.... learn how to spell.... go swimming..... 

[Bethany2010]

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Xbox23 wrote:
  After talking to a geek squad agent he told me to call 1800geeksquad they told meto call my local bb which i just called. 

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1800geeksquad isn't a number. There's too many numbers there for it to be a number. 

[RealGeorgeW Valued Expert]

Go try to call it Bethany. It is a number, your phone will just ignore the extra numbers.

[Nokia]

Yep, George is right. You can successfully call 908-425-234572889283769859228487576734723828586773. After ten numbers, the call will connect and all other numbers will be sent through as tones.

[Xbox23]

Im sry if i didn't spell something right. Also there isn't anything to do where i live and i like to play ever now and then and its been like 3 weeks since ive played.

[Elizabeth-BBY Community Supervisor]

Hi Xbox23,

I've asked Aaron, one of our Geek Squad Community Connectors, to look into this and follow up with you.  You should hear from him within the next few business days.

Thanks for posting!

[Xbox23]

Thanks!

[Aaron-BBY Community Connector]

Hey Xbox23,

I know it can be frustrating when a primary source of entertainment is suddenly unavailable due to a problem, defect, or the need for service. I know, too, that the experience can become more complicated when it appears that you’re not seeing the same procedures followed that others have experienced. I regret that this is the case, but updates to our protection plans last fall have changed the way that the terms and conditions are fulfilled.

Based on the information you provided, it sounds as though you have Geek Squad® Black Tie Protection (GSBTP) coverage for your Xbox 360. These plans differ somewhat from the Product Replacement Plans (PRPs) we offered in the past in that they provide repairs first and foremost rather than an immediate in-store exchange. It’s regrettable if this does not meet your expectations, but please understand that Best Buy has not offered PRPs since 09/13/2008, as explained in this thread:

http://forums.bestbuy.com/bb/board/message?board.id=Policies&message.id=2614#M2614

Now, as far as the repairs of your Xbox 360 are concerned, please remember that neither your factory warranty coverage nor our service plans guarantee turnaround times. As such, your local store would have only been able to provide you an estimated return date for your console.

I would like to provide you some additional information, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication.

[Xbox23]

Thanks man! I knew That they changed it and i was wondering why? Everyone said get it if it brakes boom you have a new one, so why change it?