09-24-2011 12:46 AM
09-24-2011 10:26 AM
If they said that it was received by the service center on August 22nd, then I would suggest calling the Geek Squad where you sent it off and asking them to submit an "Escalation for replacement". Since it has been at the Service Center for over 30 days, they can submit an escalation asking for the phone to be junked out. It may take a few days for the escalation to go through, but if the phone cannot be repaired in that time, they will usually allow the phone to be junked out and allow you to come in and receive a replacement in-store.
I would do that today. Good luck.
09-28-2011 08:54 AM
This entire situation you describe regarding your Galazy phone is not only frustrating but very disappointing. We try to put a plan in place that will hurry things along and it appears that our best laid plans have gone in a direction that leaves you upset and wondering what in the world is going on. With more information, I’d like to look into this and find out what’s happening.
Please send me a Private Message with as much information as possible. I’ll need your name, address, phone number, email address and service order number for your phone repair, if you have it. To send me a Private Message, click on the link on my signature line. I’ll be watching for your message.