Best Buy & Geek Squad Policies

[elmotactics]

Here I am trying to be a customer and ask legitimate questions, and your "Customer Service Specialist" disconnects me the second I ask a question. So I'm supposed to shop with Best Buy instead of Amazon because you have such amazing customer service? I'll be taking my business elsewhere...

[deusexmachina Valued Contributor]

I guess that she could have listed retailer vs. e-tailor benefits, but I somehow doubt you would be satisfied with any answer given. Your "quick question" was answered, your loaded question was not.

[elmotactics]

Considering Amazon is Best Buy's biggest competitor, you'd think they would have had at least one choice on their script to address it. Regardless if I was satisfied or not with the answer I would have gotten, I wasn't given it. 

I did immediately after that attempt again with another person, and they pitched to me all kinds of Geek Squad and Black Tie services like "data transfer" and the Buy Back program. Why would anyone pay to have someone remove an SD card from one phone and then put it in another phone? And how is it a benefit to me to spend even more money to buy a program that, in two years assuming I upgrade again, would net me less money than I would save by going through another retailer and buying the phone for cheaper right now?

Flaws with the price matching policy aside, the "customer service" that I was offered here was nothing short of horrendous.

[robb884]

That was def a loaded question. Any way she would have answered would have fed right into what you were looking for

[CrimsonRain]

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robb884 wrote:
That was def a loaded question. Any way she would have answered would have fed right into what you were looking for

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QFT

[Sean-BBY Community Connector]

Hi elmotactics,

I appreciate you taking some time to share with us the experience you had over the chat session on BestBuy.com.  I can only imagine how frustrating it would be to receive a sudden disconnection of the conversation when you posed the question about price matching.

I am sorry to hear about this experience and how you felt that the service provided by the agent was very poor.  I will be sure that your feedback and the conversation you had are being logged here in our corporate offices.  As it was answered by the agent, BestBuy.com and Best Buy stores will not price match online retailers.  If you have any questions regarding the policy in addition, more details about our price matching policy can be found at http://bbyurl.us/pricematch.

Again, thank you for providing us some feedback regarding the experience you had.  If you have any questions, please let me know.

Regards,