Best Buy & Geek Squad Policies

[CrimsonRain]

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christinaphilly wrote:

My husband has three college degrees, one of which is a bachelors in Computer Science. He has been an IT professional for over 10 years. He knows exactly what to look for and what to test on the hard drive. He also does computer forensics. My point is that he found absolutely nothing wrong with my hard drive. Nothing. It is in perfect condition. Geek Squad simply lied. Period. We believe the company has some incentive to replace as many parts as possible because they probably get more money for doing this when they exchange the parts. Also, they refurbish parts and can then resell them which makes them even more money.

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Your ultra smart husband should have remembered the cardinal rule in computers: back up your data and back it up regularly. I'm sure in the bazillion of classes he took for his 3 college degrees and the 10 years of IT would have gone over that.

[Nokia]

The OP has their HDD back at this point. I'm pretty sure the issue they are raising is that the HDD was replaced without them being told.

[christinaphilly]

Crimson,

My mother was very sick and died. We had a lot going on. Thanks for being a jerk.

I am not reading or responding to any of these message any more. People - they were wrong! My hard drive was FINE. PERIOD. And it was obviously NOT destroyed, Nokia, because I have it and am writing to you from it.

THE END.

[Nokia]

You got lucky. The store must've contacted the service center quick enough, as they are supposed to do it almost immediately due to data privacy.

The solution for future repairs is to always backup anything important before having it sent out. Ideally, you should maintain these backups regularly, so if something happens to the HDD (computer lost/stolen/destroyed, HDD crash, corrupt files), you're covered.

[Dorothy-BBY Community Supervisor]

Hello christinaphilly -

Joshua, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for sharing your experience and for your patience until he can contact you.

[Josh-BBY Retired: Community Connector]

Christina,

Thank you for reaching out to our forum about the hard drive that was replaced in your computer. That must have been a very upsetting experience! I am sorry that you had to go through so much uncertainty to get your original drive back. I did see that you worked with Brian on our Executive Resolution team to resolve this situation. I was glad to see he was able to recover the hard drive from our service center. I realize that you said that you weren’t going to read any further responses but we do like to acknowledge customers when they take time out of their day to post on our forum.

When in for repair your computer goes through extensive stress testing to ascertain current and future hardware issues. They can be made to run on high speed for extended periods of time or process an extreme amount to see if something is going out. Your hard drive was found during one of these tests to be failing by a factory certified technician.

I can say that I have never seen Best Buy® get any money from exchanging unnecessary parts in a computer repair. There are actually many times when we pay for the replacement parts ourselves. I can definitely see why it would look that way for you however given the circumstances. I know that Brian has a vested interest in making sure that you are taken care of so if there are any remaining concerns I would feel free to let him know!